All of your ActiveCampaign Automations are available for your team to use inside of FuseDesk. From a case, click into Add to Automation and choose which ActiveCampaign Automation you'd like to add your contact to. Click Run and the contact will be added to the selected Automation inside of ActiveCampaign. Note that only Active Automations Keep Reading...
All of your ActiveCampaign Saved Responses are available for you to use as email templates inside of FuseDesk. To import your Saved Responses, head to Settings, Templates, Email Templates. Click the blue Import button and choose all of the ActiveCampaign Saved Responses you'd like to import to FuseDesk. After you've imported, you can edit your Keep Reading...
Visitors to your website who start a live chat with your support team can easily attach media to their chat conversation. After starting a FuseDesk Live Chat, attaching images is enabled and can be done in one of three easy ways. First, your visitor can click the image icon to select an image or photos Keep Reading...
Infusionsoft by Keap users can easily connect FuseDesk to leverage our powerful deep CRM integrations. Connecting Infusionsoft by Keap during Setup If you're setting up your FuseDesk app for the first time, simply click "Connect to a CRM" from sidebar under App Setup. Connecting Infusionsoft by Keap after Onboarding If you have already completed your Keep Reading...
ActiveCampaign users can easily connect FuseDesk to leverage our powerful deep CRM integrations. Connecting ActiveCampaign during Setup If you're setting up your FuseDesk app for the first time, simply click "Connect to a CRM" from sidebar under App Setup. Connecting ActiveCampaign after Onboarding If you have already completed your FuseDesk onboarding and you want to Keep Reading...
Have you ever just wanted to send a quick email to a prospect or customer without first creating a new case? In FuseDesk, simply click on New and then choose Email! Write your email, click Send and you're done! A new case will be automagically created for you from the email that you sent. This Keep Reading...
FuseDesk Report can provide valuable insights to make decisions in your business. For example, you can justify budget and headcount based on how your team is handling case loads in FuseDesk. The metrics you'll want to look at include Case Movement times and Case Load. To get started, head to your Reports and select a Keep Reading...
Coach your customer support, sales, or success team using FuseDesk's powerful Slack integration. With this automation, your coaches, mentors, and managers can keep an eye on select cases to provide live feedback to your team as needed. For example, as you onboard a new team member, you can have each of their replies shared directly Keep Reading...
Ready to connect Facebook Messenger to your FuseDesk App? FuseDesk's native Facebook Messenger integration allows your customers and prospects to message your Facebook Pages and get the support they deserve right from your team in FuseDesk. When a new message comes in to a connected Facebook Page, a Chat will be created in FuseDesk. Your Keep Reading...
If you'd like to automatically greet visitors on your website with custom live chat messages, you can create a FuseDesk Automation to do just that! Head on over to Automations under Settings and click to Add New. Select "A visitor is on your site" as the When, enter a Name for your Automation and then click Keep Reading...
