Customers patronize many different companies, some small, some large. But customers do not differentiate between them when comparing their experiences as customers: every company is measured against the performance of all the rest. This means it is especially important for us to not only compete against our marketplace competitors, because every industry is our competitor Keep Reading...
Customer service can grind us down as we go through case after case. However, we do not have the luxury of allowing ourselves to be any less fresh or positive for one customer than another. But what can we actively do to ensure that we can brush off the tough cases and maintain our positive Keep Reading...
Reading inspiring customer service stories are an excellent way to focus our efforts on wowing our customers and remind us to connect with them whenever possible. Here are three such stories. The first involves a customer by the name of Kelly Kinkel. She had purchased a coat from online retailer, Zulily. However, when it arrived, Keep Reading...
Even as more and more service issues get routed through digital channels, interaction with customers over the phone is still at the very heart of customer service. A lot of providing that service relies on the extensive training representatives get on both the company and its products and the adoption of the corporate culture. However, Keep Reading...
"That is why, no matter how desperate the predicament is, I am always very much in earnest about clutching my cane, straightening my derby hat and fixing my tie, even though I have just landed on my head." - Charlie Chaplin [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" Keep Reading...
With Campaign Builder you can create and open cases via an HTTP post that will feed right into FuseDesk. Just follow these steps: In Campaign Builder, create a new campaign, name and save it. You can add a Welcome email, Apply tags, etc. Then, grab HTTP Post under Process. In Post URL enter https://YOURAPPNAME.fusedesk.com/api/v1/cases Under Keep Reading...
Great news! You can fully integrate your chat functionality with FuseDesk and it is really simple to do. The goal would be to have each chat feed into FuseDesk after the chat is completed as a case for additional support team follow up and moreover, Infusionsoft contact record documentation. All you need to do is Keep Reading...
The Advanced Search within FuseDesk is a quick and easy way to find cases by specific search criteria. Just to the right of the Case Search box is the Advanced button. Clicking Advanced Case Search will open up your search options. From here you can search by text, department, rep, case status, case tag, date opened, Keep Reading...
The goal of this integration is to allow your membership customers to open and view their cases, while being easy to use. Here are the steps for installation: From WordPress site, go to Plugins, click Add New. In the search box type FuseDesk, and click Search Plugins. Find FuseDesk, click Install Now, and ok to Keep Reading...
Yes! Good news for those working mainly in Infusionsoft. This add-on will work in Firefox and Chrome. Download FuseDesk for Chrome or FuseDesk for FireFox. Open a Contact record In Infusionsoft On the bottom group of tabs, next to Tasks, click the new Cases tab! For your first use after downloading the plugin you will need to Keep Reading...
