Have you ever had a meeting where you and your team has tried to come up with ways to do something great for your customers and had a hard time coming up with ideas? An easier solution may be to find inspiration in your customers and their stories rather than a big campaign push to Keep Reading...
If you take stock of your employees, how many of them are in customer service? What percentage[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Yoel Ben-Avraham of your company is dedicated to service? One common Keep Reading...
Not every company begins with a laser focus on customer service. Some have added a customer service component in response to growth rather than in anticipation of it. Still others have an aggressive growth strategy that encouraged cost containment via a lack of a full-fledged service department or plan. In these and many other situations, Keep Reading...
Given the ease with which FuseDesk integrates a customer service platform into Infusionsoft, it’s no surprise that FuseDesk customers are knocking it out of the park in the customer service arena. Today we’re focusing on Logan Christopher, part of the trio behind Lost Empire Herbs, and his experience both as a business owner and as Keep Reading...
While we all are growing tired of the sweltering summer temperatures, let's take a break from the heat [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Daniel Ramirez and enjoy a story of snowy holiday delight. Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Юкатан What common quality do nearly all of the news stories about incredible customer service have in common? They are stories born from representatives and companies reacting Keep Reading...
An organization, no matter how well designed, is only as good as the people who live and work in it." -Dee Hock We’ve spoken a lot about extraordinary examples of customer service that make the news, but it’s as important (if not more so) to celebrate the daily occurrences of service done right. When a Keep Reading...
If at first you don’t succeed, try, try again.” —Thomas H. Palmer In customer service calls, it is not infrequent for a customer to begin their call already upset by anything from a previous unsatisfactory attempt at resolving their issue, to dissatisfaction over the hold time, to a misstep on your part in the beginning Keep Reading...
Do you approach customer service moments in your own life differently than you did prior to it being a part of your professional life? I realized that my initial feelings about having to call a company’s hotline have not changed, but my sensitivity to the quality of service is vastly heightened. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" Keep Reading...
"Your brand is what people say about you when you’re not in the room” – Jeff Bezos, Founder of Amazon Jeff Bezos has built one of the largest and most successful brands in the world by building his company around one singular focus: its customers. Amazon did not become a giant because of its selection, Keep Reading...
