Notices Archives - FuseDesk Help Desk and Messaging Platform

The Public Clock is Ticking!
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The Public Clock is Ticking!

Business, Customer Support Best Practices, Notices

The Public Clock is Ticking!

There's an important shift happening in the word of customer service. Have you heard about it? [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by Julian Lim Gone are the days when a company could quietly track Keep Reading...

Business, Customer Support Best Practices, Notices|

Live Team Collaboration and Presence

Instantly see where your team members are in FuseDesk and what they're up to with our new live in-app presence! Wherever you are in FuseDesk, if a colleague is looking at the same page you are, you'll see their face at the top of the screen. Additionally, if you're looking at a case queue, you'll Keep Reading...

Notices, Reps, Upgrades|

Requesting Feedback from your Customers
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Requesting Feedback from your Customers

Notices, Upgrades

Requesting Feedback from your Customers

Ever wanted to find out how well you and your team are doing from your customers point of view? Now you can! Your customers can rate the level of customer support they receive with 1-5 stars and even leave feedback via our newly released Ratings and Feedback system. Hop into our newly updated Department editor Keep Reading...

Notices, Upgrades|

FuseDesk WordPress Plugin Released: View Support Cases and Create Cases on your Infusionsoft Membership Site

WordPress users can now easily allow their customers to view or open new FuseDesk support cases and tickets right from their WordPress sites. This is especially useful if you have a WordPress Membership site – such as iMember360 or WishList Member – where customers log in to access members only content. When logged in to Keep Reading...

Notices, Upgrades|

Introducing Email Rules and Infusionsoft Automation!

In case you missed the big announcement and preview on our Mastermind Call the other week, Email Rules and Automation are here at last! Using the new FuseDesk Rules System, you’ll be able to automatically filter emails, autoreply back to inquiries, assign emails to certain reps or departments based on the content, run action sets Keep Reading...

Notices, Upgrades|

Two New Reports and a Visual Report Picker

We’re proud to share with you two new powerful reports and a new visual report selector so you can more quickly find the reports your looking for. The newly added Case Movement Time report visually shows how long it’s taking you and your team to assign cases, first respond to cases, and resolve cases all Keep Reading...

Customer Support Best Practices, Notices, Upgrades|

Search Your Cases Faster Than Ever!

Ready for a cooler, faster, more powerful quick case search than ever before? Would you love to find an Infusionsoft contact and their cases by phone number when they call in? What about by name, company name, email address or case number? Great! You’re going to LOVE this morning’s freshly released quick case search in Keep Reading...

Notices, Upgrades|

Infusionsoft Action Sets Now in FuseDesk!

Officially as of this morning, Infusionsoft Action Sets are fully online in all FuseDesk accounts. This powerful new feature allows you to run automation on a contact right from inside of FuseDesk and automatically attach the results of the actions to the case history. Now, as you and your support team are providing World Class Keep Reading...

Notices, Upgrades|

Mid-February 2012 Updates

We’ve rolled out a few important updates recently that you’ll now notice in your FuseDesk Application. Specifically auto-responders are now auto-filed, pages load faster, and new cases are created better. Auto Responders: Tired of those pesky “Out of Office”, “Auto Reply” and “Verification” messages? FuseDesk now filters for the most common auto responders and automatically Keep Reading...

Notices, Upgrades|

Infusionsoft Support Tickets Now Link to Companies, too!

FuseDesk now supports Infusionsoft Company records! This means that when a case is assigned to a contact, if that contact is part of a company, the case is now linked to that company in FuseDesk, too. In addition, when viewing a case, the contact summary now: Links directly to the contact in Infusionsoft Displays the Keep Reading...

Notices, Upgrades|