WordPress users can now easily allow their customers to view or open new FuseDesk support cases and tickets right from their WordPress sites. This is especially useful if you have a WordPress Membership site – such as iMember360 or WishList Member – where customers log in to access members only content.
When logged in to your WordPress site, customers can see their support cases, or by just filling out a one-field form, open a new support ticket.
Even if you don’t have a membership site, or want to support non logged in users, the FuseDesk for WordPress plugin allows site visits to open a new support case by entering their name, email address and support request. The case is instantly created and added to the customers Contact record history in Infusionsoft.
All form elements and messages can be styled via CSS or your WordPress theme so they match the look and feel of your site.
You can even have multiple forms – for example one form that creates cases that get assigned right to your billing department and another form that allows cases to be assigned to an alternate department like your VIP support team.
Forms can also be customized to request or pre-fill in additional information to better help your support team handle new support cases, for example you could allow the customer to choose which department to assign their case to, ask for an order number, silently include a visitor’s browser version, or allow a customer to select which product they need help with.
The FuseDesk for WordPress plugin – free for FuseDesk customers – can be easily installed in your WordPress site by clicking on Plugins on the left hand side of your WordPress admin site. Next, click on Add New and then search for FuseDesk. Click on Install next to the FuseDesk for WordPress plugin listing, click Activate and then Settings to configure your plugin.
For more information or to download the plugin, visit FuseDesk for WordPress on WordPress.com.