During training sessions, it's understandable that we often learn from positive customer service stories. They give us something to emulate, to aspire to. When we hear about companies or individuals setting the gold standard of service, we can be inspired in our own interactions with our customers. But stories of customer service disasters are also Keep Reading...
Join us for a short walk down Kaizen Road where we'll explore a recent journey we had in rolling out new case queue stats... One of our core values is Kaizen, the practice of Continual, Never Ending, Improvement. When we train customer support teams and managers, we often talk about the reports that matter most being Keep Reading...
On this month's call we covered: Searching like a Pro, Advanced Case Search, WordPress Plugin Updates, Case Review Best Practices, FuseDesk LIVE, and Your LIVE Q&A! https://youtu.be/VyfCGC4vcKA?rel=0&showinfo=0 Basic Searches Mentioned during the call were these great examples of searches that you can try from the sidebar: Bob (name starts with Bob) B S (first name starts with B, last with S) Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Flickr user 3dpete Have you ever had a customer outright reject a reasonable suggestion and realized that they were doing so because, at some point, they were given Keep Reading...
FuseDesk has partnered with Import2 to import all your precious data seamlessly from the start, the right way. WITHOUT Data Decay! Your precious data is FRAGILE, make sure you treat it right. WITHOUT Data Duplication! This alone will save you countless hours of painful monotonous frustration from merging identical records so your CRM stays a clean, lean Keep Reading...
With the start of another new year, the time for basic customer service housekeeping is now. Over the course of the previous year, various updates and tweaks to our different service avenues may have altered the easy, straight-forward experience we've intended and our customers expect to enjoy. Let's take the time to do a little Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Black hole photo courtesy of NASA How many times have you, as a customer, been on a service call or in a store, had a frustrating experience, and told the representative Keep Reading...
FuseDesk works beautifully with your Wishlist Membership Site and helps your members (i.e. Infusionsoft contacts) to easily open new support tickets or view their existing support tickets. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk's plugin for WordPress, your logged in members will be able to view their cases and create Keep Reading...
FuseDesk works beautifully with your iMember360 Membership Site and helps your members (i.e. Infusionsoft contacts) to easily open new support tickets or view their existing support tickets. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk's plugin for WordPress, your logged in members will be able to view their cases and create Keep Reading...
FuseDesk works beautifully with your WisP Membership Site and helps your members (i.e. Infusionsoft contacts) to easily open new support tickets or view their existing support tickets. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk's plugin for WordPress, your logged in members will be able to view their cases and create Keep Reading...
