FuseDesk works beautifully with your WordPress site and helps your website visitors easily open new support tickets directly into FuseDesk. If you are using a supported Membership Site like iMember360, Wishlist, Memberium, or WisP, we'll even pre-fill in all the members information so they just have to write their question. And... logged in members can view Keep Reading...
FuseDesk works beautifully with your Memberium Membership Site and helps your members (i.e. Infusionsoft contacts) to easily open new support tickets or view their existing support tickets. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk's plugin for WordPress, your logged in members will be able to view their cases and Keep Reading...
When you snooze a case, it is no longer visible in your inbox. At the bottom of your inbox - or any case queue - you'll find a link to view Snoozed Cases. Simply click that link and you'll be able to view any cases that are snoozed in that queue. Using Advanced Case Search Optionally, Keep Reading...
Every day we encounter case after case that require straightforward resolutions. But every [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Mattes once in a while, a more convoluted case will pop up that pits our Keep Reading...
After you launch your FuseDesk App, you can easily import your previous case history, departments, and contacts from Desk.com. Any contacts that are attached to cases will be added to your Infusionsoft application. All of your departments will then be created in FuseDesk. And lastly, all of your cases and case history including notes and emails will Keep Reading...
You can easily import your data into FuseDesk from other help desk applications. Currently, importing into FuseDesk is supported from: Keep Reading…
As we help each of our companies on their journeys to success, there are a lot of lessons each of us have learned along the way. Some have been easy while others have been more difficult, but their end results are helping to propel our arrivals at our goals. We've asked company owners and customer Keep Reading...
As we wind down the holiday shopping season, chances are the customers’ crises are rolling in [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] ©Copyright Ian S and licensed for reuse under Creative Commons License faster than ever. Our Keep Reading...
On this month's call we covered: Outbound Dialing from FuseDesk, Live Presence and Team Collaboration, Membership Site Best Practices, Reporting Magic, and Managing Support Like a Boss https://youtu.be/GcmvKctbEv8
In every one of our companies, we have people who are assigned to customer service. Their responsibilities cover things like customer inquiries, requests for support, fielding complaints, remedying problems, and responding to electronic correspondence. If our team is already doing all of these things well, is our job done? Not if we want to position Keep Reading...
