By default, emails from FuseDesk come from your team members' name but your support email address, for example "Alice Smith" <[email protected]> so that in your customers' inbox, they see Alice Smith, but the reply goes back to support and into FuseDesk. This setup allows you to centralize all support emails in FuseDesk while maintaining a Keep Reading...
When a customers' credit card is going to expire or it declines, you can have Infusionsoft automatically send out an email to your customer and run other automation right from within Billing Triggers in Infusionsoft That automation can even include creating a case in FuseDesk for your team to follow up with the customer directly. First, setup Keep Reading...
Do you have X-Ray Vision For Your Business? Are you tracking your Key Performance Indicators (KPIs) with one central dashboard so you can see your business results and interactive reports in Real-Time, make better decisions and watch your profits soar? Guiding Metrics is THE reporting and KPI dashboard that can pull in all of your reports, metrics, Keep Reading...
"Tell me and I forget. Teach me and I remember. Involve me and I learn." --Benjamin Franklin In our line of work, we often began our jobs with a specific course of training. Over time, we've likely done occasional case study challenges to refresh how we want to be approaching cases. These are both valuable Keep Reading...
"That is why, no matter how desperate the predicament is, I am always very much in earnest about clutching my cane, straightening my derby hat and fixing my tie, even though I have just landed on my head." - Charlie Chaplin [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" Keep Reading...
Having Problems With Your Infusionsoft Email Deliverability? If Nothing Else Has Fixed The Problem, WeDeliver.email Might Be The Solution You Need! What Can WeDeliver.Email Do For You? WeDeliver.Email gives you the flexibility and choice to use the third party email service of your choice, without moving away from Infusionsoft and without changing the way your Keep Reading...
A lot of discussion on customer service centers around the warm, fuzzy subjects of how we can make our customers feel connected to us, feel our devotion to them, how we can establish relationships with them that convey, "Hey, when things go south, don't worry, we'll be here for you". But what about when things Keep Reading...
We talk all the time about how broad the demands on customer service are today. There are so many channels that customers utilize to reach out to us through. But if we are only monitoring the obvious social media channels, we're missing great opportunities to shine. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" Keep Reading...
The environment that we are currently doing business in is unprecedented: we deal with customers far beyond our communities, our branding and relationships often take place online, our first direct interaction with a customer might very well come when that customer has a problem, and the standards to which we are being held are constantly Keep Reading...
"You just made my girls sooooo happy!! We have a gong in the office we hit when we overcome large hurdles or hit record sales. I wish you could hear it! Thank you so much!" Ringing a gong to celebrate in the office? Yes. FuseDesk family member Lacey from Water Chef recently emailed us after we Keep Reading...
