Now that we have customers using FuseDesk from all around the world, the need to support Timezones in FuseDesk has become more important than ever. You can now edit your timezone setting by going into your preferences and choosing which timezone you’re located in. This setting is on a per rep basis and is not Keep Reading...
FuseDesk now gives you a few options on how to handle linking emails to contacts in Infusionsoft. Your options are now: Link the email to the first contact with the matching email address - this is what we recommend and what has been the default all along Link the email to a contact in Infusionsoft Keep Reading...
Over the weekend we released an upgrade to how you configure your departments in FuseDesk. Instead of having one department be a “catch all” for all reps, current and future, you can now specify a default department for new reps and then just put the reps you want in the departments you want. For example, Keep Reading...
We’ve just released an update hot on the tails of being able bulk reply to unassigned emails. You can now bulk reply to existing support cases that are already open and assigned. Now, if you have a handful of open emails on the same topic sitting open in your inbox, you can with a few Keep Reading...
Have you ever sent a broadcast email out to your list and then dealt with an influx of email inquiries all with the same support issue? Maybe it’s folks missing their username and password. For others, perhaps they missed a webinar and want a replay link. Now you can respond in bulk directly from your Keep Reading...
At long last! Ever find yourself in the middle of writing a reply to a customer when you need to step away or handle another case (incoming phone call perhaps?) but don't want to lose what you've written? You now have the ability to save drafts of your email replies and pick up where you Keep Reading...
The color coding that you're now used to seeing in the sidebar of departments and reps is now expanded into the inbox, department views and rep views. No longer do you have to wonder which cases are making an individual or department red; now you can quickly see the case by case status with the Keep Reading...
How do you know which cases need the most attention when you have multiple departments and a bunch of different reps in FuseDesk? As of this morning, look for the color codes on your sidebar behind the numbers that show how many new cases and how many total cases you have for each rep and Keep Reading...
Today, we released a number of minor, but great new features, most because of YOUR requests! Of note: When searching for customers to assign a case to, in addition to just linking the case, you can now view more information on each suggested contact right in Infusionsoft to make sure you're linking to the right Keep Reading...
Editing your departments is now easier than ever in FuseDesk. Using the department editor, you can change which reps are assigned to which departments. This affects who shows up under each department when you're transferring cases. If you only have 2 reps, this isn't a big deal, but for our customers that have many departments Keep Reading...