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Search Your Cases Faster Than Ever!

Ready for a cooler, faster, more powerful quick case search than ever before? Would you love to find an Infusionsoft contact and their cases by phone number when they call in? What about by name, company name, email address or case number? Great! You’re going to LOVE this morning’s freshly released quick case search in [...]

2017-05-22T15:34:03-08:00Notices, Upgrades|1 Comment

Mid-June 2012 Updates

Over the past few weeks we’ve been quietly rolling out a number of cool updates. These updates include: If you create a case from an email and it shouldn’t have been a case, you now have the ability to mark a case as Not a Case and effectively “unopen” it from the case status selector [...]

2017-05-22T15:34:18-08:00Upgrades|6 Comments

Infusionsoft Action Sets Now in FuseDesk!

Officially as of this morning, Infusionsoft Action Sets are fully online in all FuseDesk accounts. This powerful new feature allows you to run automation on a contact right from inside of FuseDesk and automatically attach the results of the actions to the case history. Now, as you and your support team are providing World Class [...]

2017-05-22T15:34:27-08:00Notices, Upgrades|1 Comment

Mid-February 2012 Updates

We’ve rolled out a few important updates recently that you’ll now notice in your FuseDesk Application. Specifically auto-responders are now auto-filed, pages load faster, and new cases are created better. Auto Responders: Tired of those pesky “Out of Office”, “Auto Reply” and “Verification” messages? FuseDesk now filters for the most common auto responders and automatically [...]

Reporting System Upgraded!

This week we’re proud to roll out a newly updated and far more robust reporting system for all FuseDesk Applications, including yours! The new reporting system allows you to: View data in a specific data range Group data by day, week or month (Thanks, Terry!) Download your report data to CSV (Thanks, Paul!) In addition, [...]

2017-05-22T15:34:39-08:00Upgrades|2 Comments

Attachments are Here!

Attachments have been one of the most requested features of FuseDesk and we’re proud to say that in addition to accepting an even larger variety of inbound file attachments, you can now attach files to your outbound email replies, too! To send files back along with your email reply, simple select the files you’d like [...]

2017-05-22T15:34:49-08:00Upgrades|3 Comments

Help and Support Documentation Coming Online

Great news! We're hard at work adding new help documentation and support docs to our newly launched online help site. Find out how to setup email forwarding, find sent emails, transfer cases and more. We'll be adding more walkthroughs, screen shots, and videos as we grow the support site and would love to know what [...]

2011-10-02T18:40:28-08:00Upgrades|0 Comments