Save DraftsAt long last! Ever find yourself in the middle of writing a reply to a customer when you need to step away or handle another case (incoming phone call perhaps?) but don’t want to lose what you’ve written?

You now have the ability to save drafts of your email replies and pick up where you left off later on.

Simply click the save icon in your email reply and a draft will be saved for you while you work. Open the case back up later, and pick up right where you left off.

Thank you to Ashleigh, Vania, Terry, and Teri for the suggestion and support. Got a great idea for a new feature? Let us know!