What better way to start out your morning than with an inbox update of how your inbox and departments are doing in FuseDesk! Starting today, all reps now get a morning email showing their case load as well as the case load in any departments that they are in. This can easily be turned off Keep Reading...
Today we launched some major changes internally as well as a few minor bug fixes. We saved the best for last, but make sure to check out all the updates below before skipping ahead! Sent vs. Received Emails in Infusionsoft: Received emails now show up as received (not sent) in Infusionsoft when viewing a contact’s Keep Reading...
You asked for it and we listened. We're rolling out Departments shortly which will allow you to have different queues for departments like Sales, Support, Billing, and more. You'll get to name the departments whatever you like, assign reps to each department and assign cases just as easily as you did before, but with the Keep Reading...
This month we rolled out a number of minor features, bug fixes and changes. Of note: When viewing a larger number of cases on the screen, you can now navigate through multiple pages instead of seeing all the results in one long list. We improved the help screens for new accounts so new applications show Keep Reading...
At Last! When an email comes in from a customer and it is related to an already existing case, you can simply attach it to that case instead of opening a new case or closing it out. This allows you to keep all related emails together. To see this in action, visit your Unassigned Emails Keep Reading...
Today we added a small, but important, feature to FuseDesk. Now, when you're adding a note or replying to an email in a case, you can re-assign the case to someone else at the same time. Previously, this took 2 or 3 steps to do both, but can now be done in one step. When Keep Reading...
Most of the great ideas we have for FuseDesk come from "eating our own dog food" and most importantly our beta testers and customers. We now have a new home for you to log bugs and send in your dream ideas. Submit your bugs and ideas online, see what else is out there, learn what's Keep Reading...
Before you spend all that time writing a nice email reply to someone, wouldn't you like to know if they've opted-out or can't receive email from you? Now, each time the To Address changes on a case reply, FuseDesk checks the email address in Infusionsoft to see if it's single or double opted in. If Keep Reading...
Today we rolled out a number of minor upgrades and two major upgrades to FuseDesk. The two major updates are that you can now create a new case from scratch and you can also now search for cases and emails. Creating New Cases Sometimes a customer calls in and you want to open a new Keep Reading...
This afternoon we rolled out a feature that has been requested by a number of our beta testers. When a case is assigned to a rep, the rep can now be notified via email. Rather not get the email notifications because you're always online and in FuseDesk? No problem. Update your preferences to say so Keep Reading...