The color coding that you’re now used to seeing in the sidebar of departments and reps is now expanded into the inbox, department views and rep views.

No longer do you have to wonder which cases are making an individual or department red; now you can quickly see the case by case status with the same easy to spot colors as the sidebar.

In related news, since implementing the color coding, FuseDesk customers who’ve focused on “getting to green” and keeping queues in the green have reduced their case resolution time by over 50%.

You may even want to consider having reps report on their inbox color status as part of their End of Day reports so there is a focus on taking care of any open cases and “getting to green.”