Over the weekend we released an upgrade to how you configure your departments in FuseDesk.

Instead of having one department be a “catch all” for all reps, current and future, you can now specify a default department for new reps and then just put the reps you want in the departments you want.

For example, you can have Suzie in Support and Billing, Bob just in Billing, and Charlie and Denise both in Sales.

In addition, if a rep is no longer working with you, can you remove them from all departments and they will no longer show up in the list of reps you can assign cases to.

Thanks to Chris Wise for the idea and to Ashleigh Cole for the support!