Most of the great ideas we have for FuseDesk come from "eating our own dog food" and most importantly our beta testers and customers. We now have a new home for you to log bugs and send in your dream ideas. Submit your bugs and ideas online, see what else is out there, learn what's Keep Reading...
Before you spend all that time writing a nice email reply to someone, wouldn't you like to know if they've opted-out or can't receive email from you? Now, each time the To Address changes on a case reply, FuseDesk checks the email address in Infusionsoft to see if it's single or double opted in. If Keep Reading...
This afternoon we rolled out a feature that has been requested by a number of our beta testers. When a case is assigned to a rep, the rep can now be notified via email. Rather not get the email notifications because you're always online and in FuseDesk? No problem. Update your preferences to say so Keep Reading...
Just in time for Thanksgiving, we've made a few minor enhancements to FuseDesk to better enable you to track support tickets with your Infusionsoft customers. Dates are now prettier, relative dates, i.e. "Today, 2:14pm", "Tuesday, 9:37am", etc... Email addresses are now visible on each line displaying the emails When viewing your cases, all new (i.e. Keep Reading...
FuseDesk started by allowing you to have a threaded interface for all related emails on a given case for a customer, but it keeps getting better. We're proud to announce that FuseDesk now supports adding notes to a case as well. What might you add case notes for?
This morning you’ll notice a number of recent upgrades to FuseDesk to more easily allow you to handle inbound customer support emails and inquiries. Of note: Templates are now grouped so finding the template you’re looking for is easier than ever. Select the category from the drop down on the left, and then the template Keep Reading...
On Thursday morning, FuseDesk.com's servers switched over to secure servers and now use SSL for all application connections. This means when you're connecting to your FuseDesk.com support ticketing application, you'll be using a more secure connection than ever before. Just look for the lock icon in your browser to be reminded that you're on a Keep Reading...
This morning, we released a few recent upgrades to FuseDesk that you’ll enjoy. Reporting Reporting is one of the key reasons we started FuseDesk. As business owners, we need insight into our operations to see how efficient we are at resolving customer cases, how case load is being handled by our staff, how much help Keep Reading...