When something goes wrong, waiting for answers can be torture. We've all been there. Say your car breaks down on the highway. You call a tow truck and just sit there, waiting as valuable time evaporates in the exhaust-filled breeze. Eventually a big diesel truck latches onto your car, but by that time you're down Keep Reading...
Ready for a cooler, faster, more powerful quick case search than ever before? Would you love to find an Infusionsoft contact and their cases by phone number when they call in? What about by name, company name, email address or case number? Great! You’re going to LOVE this morning’s freshly released quick case search in Keep Reading...
We’ve rolled out a few important updates recently that you’ll now notice in your FuseDesk Application. Specifically auto-responders are now auto-filed, pages load faster, and new cases are created better. Auto Responders: Tired of those pesky “Out of Office”, “Auto Reply” and “Verification” messages? FuseDesk now filters for the most common auto responders and automatically Keep Reading...
How are Infusionsoft customers taking care of customer support ticketing and tracking? By using FuseDesk, of course. But what is FuseDesk? Find out in this 10 minute video exactly what FuseDesk does and how it can help you, too.
This afternoon we rolled out a feature that has been requested by a number of our beta testers. When a case is assigned to a rep, the rep can now be notified via email. Rather not get the email notifications because you're always online and in FuseDesk? No problem. Update your preferences to say so Keep Reading...
Just in time for Thanksgiving, we've made a few minor enhancements to FuseDesk to better enable you to track support tickets with your Infusionsoft customers. Dates are now prettier, relative dates, i.e. "Today, 2:14pm", "Tuesday, 9:37am", etc... Email addresses are now visible on each line displaying the emails When viewing your cases, all new (i.e. Keep Reading...
FuseDesk started by allowing you to have a threaded interface for all related emails on a given case for a customer, but it keeps getting better. We're proud to announce that FuseDesk now supports adding notes to a case as well. What might you add case notes for?
Welcome to our blog! The FuseDesk.com blog will be used to keep you up to date on system notices and upgrades, as well as the latest in the world of customer support and customer satisfaction. For starters, what is FuseDesk?