Have you ever dealt with a company where you’ve felt you are rolling the dice on how policies will be implemented? If so, you’re not alone. And neither are your customers. Talk to any group of people and you will be inundated by stories that sound like this: I was confused about a particular product, Keep Reading...
Do you approach customer service moments in your own life differently than you did prior to it being a part of your professional life? I realized that my initial feelings about having to call a company’s hotline have not changed, but my sensitivity to the quality of service is vastly heightened. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of RickyMartin Winding down the last hours of 2014 seems like prime time to sit and reflect on the year: what went right, what went wrong, your biggest Keep Reading...
As people across the world hurry from here to there in preparation for spending time with their own loved ones, it’s easy to focus on the stress of the holidays rather than the potential the holidays provide for bringing joy to those around us. Here are a few heartwarming stories of ordinary people finding the Keep Reading...
Using the feedback in FuseDesk will allow you to find out how well your support teams are handling cases in real-time or over time. Let’s configure your feedback settings: In FuseDesk, go to Preferences, then Departments. Ratings and Feedback will be at the bottom Configure feedback settings by department. Feedback Delay - How long after Keep Reading...
Your email signature is set by the template you’re using. More than likely this is pulling in fields like your first and last name to put in the signature. If you’d prefer to use a more complex and personal signature, you can change your template to use the Infusionsoft User Signature you have on file. Keep Reading...
There are three ways to view your customers' feedback on their cases in FuseDesk. First, while viewing any case that has feedback, you'll see the star rating and feedback comments up top on the case. Secondly, from your reports, you can view Feedback Ratings over time to see how overall satisfaction is trending from 1 Keep Reading...
Last week we ran a Logo contest to help take FuseDesk from a plain text name to a branded logo. We sifted through over 90 designs from from 27 designers and the winning logo embodies the essence of what we were looking for. Congrats to Robert Corse, the winning designer, for coming up with a Keep Reading...
How do you know which cases need the most attention when you have multiple departments and a bunch of different reps in FuseDesk? As of this morning, look for the color codes on your sidebar behind the numbers that show how many new cases and how many total cases you have for each rep and Keep Reading...
We've officially released 3 different versions of the FuseDesk platform today ranging from our Enterprise Plan to our PRO Plan down to our Lite Plan. Wondering how to pick which plan is best for you? Our Enterprise Plan is for larger organizations using Infusionsoft with 10+ user accounts, multiple customer support representatives, a billing department, Keep Reading...
