Gong Xi Fa Cai! Yesterday ushered in the lunar year of the monkey which aligns perfectly with our core value of Owning the Monkey. "We own our challenges, and provide holistic, well-rounded solutions." As individuals and as a company, we believe that instead of putting the monkey on someone else's back, you take that monkey, and you Keep Reading...
In every one of our companies, we have people who are assigned to customer service. Their responsibilities cover things like customer inquiries, requests for support, fielding complaints, remedying problems, and responding to electronic correspondence. If our team is already doing all of these things well, is our job done? Not if we want to position Keep Reading...
Following the craziness of Black Friday, Small Business Saturday, and Cyber Monday, both we and our customers may feel burned out on all of the retail transactions. However, in a period of such abundance for so many, what can we do to remember those who are not as lucky as we? For many companies, a Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of David Villarreal Fernández As a business grows and its number of transactions and products increases, the likelihood of a crisis also increases. It's simply math. We've talked Keep Reading...
In our increasingly connected world, we have the luxury of having many points of contact with our [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Stewardship - Transforming Generosity customers. Between Facebook, Twitter, Instagram, email, the Keep Reading...
Given the ease with which FuseDesk integrates a customer service platform into Infusionsoft, it’s no surprise that FuseDesk customers are knocking it out of the park in the customer service arena. Today we’re focusing on Logan Christopher, part of the trio behind Lost Empire Herbs, and his experience both as a business owner and as Keep Reading...
As we go through life, we inevitably talk with a lot of people and hear snippets of their life stories. When you work in customer service, you hear these stories as a part of your job, but also tend to be “one of those people that people just start telling their life stories to while Keep Reading...
While we all are growing tired of the sweltering summer temperatures, let's take a break from the heat [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Daniel Ramirez and enjoy a story of snowy holiday delight. Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Юкатан What common quality do nearly all of the news stories about incredible customer service have in common? They are stories born from representatives and companies reacting Keep Reading...
When you and your team are developing guidelines and parameters for solutions to customers’ needs, whose standards are you measuring by? It’s very easy to begin shaping these standards with the intention of keeping the customer happy, but it’s very easy to become distracted by other issues, like cost. While profitability is what will keep Keep Reading...
