Setting the Standard

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When Profit and Service Collide

When you’re in the arena with major players like Wal-Mart and Whole Foods, it would seem nearly impossible to best them in profitability. However, a privately owned grocery chain based in Florida has been doing just that. 85 years ago, George W. Jenkins founded Publix after quitting his job at Piggly Wiggly. His intention was Keep Reading...

The Nordstrom Approach

John Nordstrom came to America at the age of 16, and after travels across the country, fortuitously found himself the co-owner of a shoe company in 1901. Three of his sons, Everett, Elmer, and Lloyd joined their father in the family business. The store experienced great success and growth over the years and eventually added Keep Reading...