Setting the Standard

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Just a Stamp – Small Ways to Wow Your Customers

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] For Ashley, a single stamp turned her day around. A lot of stories about outstanding customer service involve companies going well beyond their ordinary duties to make their customers happy, Keep Reading...

Customer Support Best Practices, Employees, Interviews, Setting the Standard|
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When Customer Service Feels Good

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Zitona Qatar We all aspire to be companies who deliver excellent customer service, who make our customers love us. But what kinds of things can we do to Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Setting the Standard: Finding the Opportunity

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by Yeowatzup Whenever we come into contact with our customers, we have opportunities to wow them.  Sometimes the opportunities are obvious, other times they are more subtle, only apparent Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Setting the Standard: When a Product Malfunctions

A lot of discussion on customer service centers around the warm, fuzzy subjects of how we can make our customers feel connected to us, feel our devotion to them, how we can establish relationships with them that convey, "Hey, when things go south, don't worry, we'll be here for you".  But what about when things Keep Reading...

Customer Support Best Practices, Setting the Standard|
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How Aware are You?

We talk all the time about how broad the demands on customer service are today.  There are so many channels that customers utilize to reach out to us through.  But if we are only monitoring the obvious social media channels, we're missing great opportunities to shine. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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How to Up Your Game

The environment that we are currently doing business in is unprecedented: we deal with customers far beyond our communities, our branding and relationships often take place online, our first direct interaction with a customer might very well come when that customer has a problem, and the standards to which we are being held are constantly Keep Reading...

Customer Support Best Practices, Employees, Setting the Standard|
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You Need This to Provide Excellent Service

We all know that being on the front lines of customer service can be a challenge.  Representatives are faced with expectations of extensive product knowledge, policy and procedure adherence, dealing with displeased customers, and delivering every answer and every solution with the utmost friendliness.  We've previously discussed various ways to prevent service representative burnout, but Keep Reading...

Customer Support Best Practices, Employees, Setting the Standard|
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Find Your Service Identity to Succeed

A brand is the way a business is personified in the minds of consumers. - Melissa Bolton When your team first set out to develop your company's brand, you may have invested a lot of time in what a customer actually sees: website design, logos, taglines, colors...  When you ask a customer about what he Keep Reading...

Business, Customer Support Best Practices, Employees, Interviews, Setting the Standard|
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What do Customers Really Want?

As you read through articles about customer service, there are endless lists of things that customers want from companies when they interact with them.  But if we distill everything down to a single desire, what customers really want is an easy interaction.  If they need advice, they want to obtain it easily.  If they want Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Take the 30 Day Challenge

I grew up writing thank-you notes. Real, honest-to-goodness, pen-and-ink, stamped and posted letters. More than simple habit, it's about what the commitment to expressing your thoughts and feelings in writing says about the character of the writer. About the joy such notes bring to the reader. Taylor Mali Marcus owns several small businesses. In one, Keep Reading...

Business, Customer Support Best Practices, Employees, Setting the Standard|
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