If you use Mike Filsaime's Evergreen Business System (EBS) to run your automated webinars, you can configure the "live chat" to send you questions via email. When you do so, if you set those questions up so that they are emailed to a support address that comes into FuseDesk, we'll read them, link them up Keep Reading...
If you need to hide a rep (i.e. an Infusionsoft User) that is no longer with you, simply click the Deactivate link next to the rep on your Support Reps page. Please note that we never "delete" reps, but rather we hide them. This means that they will no longer appears in the case assignment drop down Keep Reading...
In order for FuseDesk to receive your support emails, you need to setup your support email addresses on your mail server to forward on into FuseDesk. Any email that you want to forward into your app needs be sent to [email protected] where YOURAPPNAME is yourFuseDesk app name. To setup your FuseDesk email forwarding, choose the Keep Reading...
If your Infusionsoft account restricts API access based on IP Address, you’ll need to add the FuseDesk servers to the list of approved IP addresses. Currently, FuseDesk servers that access the Infusionsoft API come from 209.68.2.152. Keep Reading…
To setup your support email address hosted by Google Workspace to forward into FuseDesk, follow these steps: Sign in to your Google Admin console using an administrator account.From the Admin console Home page, go to AppsG SuiteGmailAdvanced settings.On the left, select the top-level organizational unit.Next to Recipient address map, click Configure or Edit to edit an existing setting.At the top, enter a Keep Reading...
To setup email forwarding with GoDaddy, follow these simple steps: Log in to your Account Manager.In the My Products section, click Email.Click the Email Forwarding Accounts hyperlink above the Email Account list.Next to the forwarding account you want to use, click Manage Account. The Email Control Center displays.If you have unused email plans, and have Keep Reading...
To setup email forwarding into FuseDesk from cPanel, please follow these steps: Log into your websites cPanel Click on the Forwarders menu under the Mail heading Click on Add Forwarder For Address to Forward, enter in the support address your customers use, for example [email protected] For Destination, enter the fusedesk.com email address you were given, Keep Reading...
Sorry to hear you'd like to cancel your account! If you're looking to cancel and have not completed your personalized training session yet, please take a moment to schedule your one-on-one training webinar so we can answer all of your questions, setup your account with you and get you and your team up to speed! If you Keep Reading...