Scripted Service Can Backfire

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo credit: Say_No_To_Turtles "It's a great day at Wendy's Widgets!  How may we serve you?"  If this is what you first hear upon calling a customer service department, you're likely Keep Reading...

A Smarter Measure of Success

We’ve talked in the past about metrics for satisfaction and what to do with them, but while we can all agree that the value of that data is far-reaching, there is also tremendous value in exploring things that are not quantifiable measurements of our customer service successes and failures.  Inviting a more organic, open-ended conversation Keep Reading...

How Agile is Your Business?

"Our business in life is not to get ahead of others, but to get ahead of ourselves, to break our own records, to outstrip our yesterday by our today." --Stewart B Johnson In life, some organizations are like battleships: they make turns gradually over time.  Others are more like motorcycles, easily zipping left or right Keep Reading...

Is Anybody Out There?

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Paul Townsend One of the easiest ways to to keep our customers happy is to align our companies’ offerings and mindsets with our customers’ desires. But how Keep Reading...

MasterMind Call: March, 2014

On this month's call we covered: Tracking and mastering customer feedback; Leveraging FuseDesk from Campaign Builder; Email Automation with FuseDesk Email Rules; Preparing for a Product Launch; and, Using FuseDesk with your webinars! * This is available in HD. After you click play, click the gear icon at the bottom of the player and choose Keep Reading...

Questions Comments and Gripes, Oh My

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Image Credit: Nate Bolt Customers can be very needy, and it’s vitally important to meet those needs. No matter the size of your business, every day we’re greeted by an Keep Reading...

MasterMind Call: April, 2013

On this month's call we'll cover: Linking FuseDesk with your WordPress Membership site; The recently released template editor; Email Reply Template best practices; How to add monthly specials or promos to ALL of your email replies; The new and improved notification system (including desktop notifications!); Our "in the works" ratings and feedback system (we want Keep Reading...