feedback Archives - FuseDesk Help Desk and Messaging Platform

Scripted Service Can Backfire
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Scripted Service Can Backfire

Business, Customer Support Best Practices, Employees, Uncategorized

Scripted Service Can Backfire

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo credit: Say_No_To_Turtles "It's a great day at Wendy's Widgets! How may we serve you?" If this is what you first hear upon calling a customer service department, you're likely Keep Reading...

Business, Customer Support Best Practices, Employees, Uncategorized|

A Smarter Measure of Success
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A Smarter Measure of Success

Business, Customer Support Best Practices, Employees, Uncategorized

A Smarter Measure of Success

We’ve talked in the past about metrics for satisfaction and what to do with them, but while we can all agree that the value of that data is far-reaching, there is also tremendous value in exploring things that are not quantifiable measurements of our customer service successes and failures. Inviting a more organic, open-ended conversation Keep Reading...

Business, Customer Support Best Practices, Employees, Uncategorized|

How Agile is Your Business?
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How Agile is Your Business?

Business, Customer Support Best Practices, Employees

How Agile is Your Business?

"Our business in life is not to get ahead of others, but to get ahead of ourselves, to break our own records, to outstrip our yesterday by our today." --Stewart B Johnson In life, some organizations are like battleships: they make turns gradually over time. Others are more like motorcycles, easily zipping left or right Keep Reading...

Business, Customer Support Best Practices, Employees|

Is Anybody Out There?
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Is Anybody Out There?

Business, Customer Support Best Practices

Is Anybody Out There?

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Paul Townsend One of the easiest ways to to keep our customers happy is to align our companies’ offerings and mindsets with our customers’ desires. But how Keep Reading...

Business, Customer Support Best Practices|

What is the Best Way to Track and Master Customer Feedback?

Using the feedback in FuseDesk will allow you to find out how well your support teams are handling cases in real-time or over time. Let’s configure your feedback settings: In FuseDesk, go to Preferences, then Departments. Ratings and Feedback will be at the bottom Configure feedback settings by department. Feedback Delay - How long after Keep Reading...

Feedback, Reporting, Reports, Setup, Templates, Uncategorized, Videos|

How do I Customize the Ratings and Feedback System?

Find out how well you are taking care of your customers by asking them directly using the rating and feedback system within FuseDesk. Enable and customize the rating and feedback settings in your department editor in a few simple steps: Go to Preferences, then Departments. Ratings and Feedback will be located toward the bottom of Keep Reading...

Best Practices, Departments, Feedback, Preferences, Setup, Videos|

MasterMind Call: March, 2014

On this month's call we covered: Tracking and mastering customer feedback; Leveraging FuseDesk from Campaign Builder; Email Automation with FuseDesk Email Rules; Preparing for a Product Launch; and, Using FuseDesk with your webinars! * This is available in HD. After you click play, click the gear icon at the bottom of the player and choose Keep Reading...

Mastermind Calls, Videos|

Questions Comments and Gripes, Oh My

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Image Credit: Nate Bolt Customers can be very needy, and it’s vitally important to meet those needs. No matter the size of your business, every day we’re greeted by an Keep Reading...

Customer Support Best Practices|

MasterMind Call: April, 2013

On this month's call we'll cover: Linking FuseDesk with your WordPress Membership site; The recently released template editor; Email Reply Template best practices; How to add monthly specials or promos to ALL of your email replies; The new and improved notification system (including desktop notifications!); Our "in the works" ratings and feedback system (we want Keep Reading...

Mastermind Calls, Videos|

Found a Bug? Got a Great Idea?

Most of the great ideas we have for FuseDesk come from "eating our own dog food" and most importantly our beta testers and customers. We now have a new home for you to log bugs and send in your dream ideas. Submit your bugs and ideas online, see what else is out there, learn what's Keep Reading...

Notices, Resources, Upgrades|