You’re probably familiar with this scenario: You log onto Facebook, post a cool factoid of the day for your community to process during their morning coffee break. And, by 3pm, among the dozens of comments and likes your post has generated, there it is – a random comment along the lines of: “I ordered my Keep Reading...
Whether it’s within your online help desk or in emails, when it comes to providing information for your customers, there’s one hard and fast rule – make it short and sweet. Or, as my mother always says, “Keep It Simple, Shapiro.” You may have a tendency to be verbose in person – who doesn’t like to talk? Keep Reading...
It’s a new year and you know what that means – time to hit the gym for a couple weeks until another New Year’s resolution bites the dust. However, when it comes to your company, it’s best not to sweep your 2012 goals under the rug. Hit the ground running and grow a loyal client Keep Reading...
How are Infusionsoft customers taking care of customer support ticketing and tracking? By using FuseDesk, of course. But what is FuseDesk? Find out in this 10 minute video exactly what FuseDesk does and how it can help you, too.
Just in time for Thanksgiving, we've made a few minor enhancements to FuseDesk to better enable you to track support tickets with your Infusionsoft customers. Dates are now prettier, relative dates, i.e. "Today, 2:14pm", "Tuesday, 9:37am", etc... Email addresses are now visible on each line displaying the emails When viewing your cases, all new (i.e. Keep Reading...
Welcome to our blog! The FuseDesk.com blog will be used to keep you up to date on system notices and upgrades, as well as the latest in the world of customer support and customer satisfaction. For starters, what is FuseDesk?