It doesn’t matter who’s to blame, but every once in a while, even the best customer support teams will make a blunder. With amazing customer service, however, it’s not how bad or big the mistake was that will stick with a customer. It’s how you and your team recover from it that can retain customers, Keep Reading...
Ready for a cooler, faster, more powerful quick case search than ever before? Would you love to find an Infusionsoft contact and their cases by phone number when they call in? What about by name, company name, email address or case number? Great! You’re going to LOVE this morning’s freshly released quick case search in Keep Reading...
Sure, Miss Cleo could always tell who was a Libra and who was pregnant just by talking to them on the phone, and that guy on America’s Got Talent knew what each judge was drawing even while blindfolded, but your customers aren’t mind readers. Contrary to popular belief, they haven’t taken time out of their Keep Reading...
Studies have shown that some words have a greater effect on people than others. Just as “free” and “sale” entice consumers to buy, there are key words and phrases that we as customer support professionals can sprinkle into our calls and online help desk responses to make customers feel as warm and cozy as they Keep Reading...
One of the best ways to both create a positive experience for your customers and provide them with exceptional support is to study real-world examples of business leaders who made customers their priority. There’s nothing wrong with modeling your own company and customer support department after one that has seen a great deal of success. Keep Reading...
It can be easy to forget yourself when you’re the big kahuna of the office, but no matter how big your paycheck is, you’ve got to set a good example for those who work for you to keep your business afloat. Head honcho status aside, always remember that customer support begins with you, and your Keep Reading...
We often focus on the customers in need, those who are having a problem, the squeaky wheels. But how often are we simply reaching out with unprecedented customer support, just to check in on those who are ultimately responsible for keeping us all gainfully employed? Sometimes a simple thank you email is the most influential Keep Reading...
Officially as of this morning, Infusionsoft Action Sets are fully online in all FuseDesk accounts. This powerful new feature allows you to run automation on a contact right from inside of FuseDesk and automatically attach the results of the actions to the case history. Now, as you and your support team are providing World Class Keep Reading...
This week we gained some insight from customer support expert DeAnna Rogers in Austin, Texas. DeAnna not only provides customer support on a regular basis, but she also seeks out companies with whom she’d like to mutually benefit through joint ventures, so she’s got a unique perspective on how customer support can make or break Keep Reading...
We’ve rolled out a few important updates recently that you’ll now notice in your FuseDesk Application. Specifically auto-responders are now auto-filed, pages load faster, and new cases are created better. Auto Responders: Tired of those pesky “Out of Office”, “Auto Reply” and “Verification” messages? FuseDesk now filters for the most common auto responders and automatically Keep Reading...
