Not every company begins with a laser focus on customer service. Some have added a customer service component in response to growth rather than in anticipation of it. Still others have an aggressive growth strategy that encouraged cost containment via a lack of a full-fledged service department or plan. In these and many other situations, Keep Reading...
Legacy Web Forms, by default, sent from [email protected], don’t have a text body, and all have the same boring subject line which doesn’t make it easy for you to respond to and help out customers! To really get your FuseDesk system humming with Infusionsoft’s Legacy Web Forms, you’ll want to turn off the “Send me Keep Reading...
Appointment Automation can be a life saver! Scheduling appoints that fit the schedule of an employee and client can be very time consuming. Emails can be exchanged multiple times before a time can be scheduled and often that appointment slot may be taken. We now work with Appointment core, which you can now integrate appointment core with FuseDesk. Keep Reading...
Great news! You can fully integrate your chat functionality with FuseDesk and it is really simple to do. The goal would be to have each chat feed into FuseDesk after the chat is completed as a case for additional support team follow up and moreover, Infusionsoft contact record documentation. All you need to do is Keep Reading...
We’re live here at InfusionCon 2013 in Socttsdale, AZ and excited to announce the public release of the FuseDesk API which allows you to integrate FuseDesk with third party systems to view live data such as cases, unassigned emails, support reps and more as well as create new cases. With the newly released FuseDesk API, Keep Reading...
