"Happiness held is the seed; happiness shared is the flower." --John Harrigan When our customers reach out to us with questions, requests for help, or for feedback, we have the opportunity to not only forge better, stronger relationships with them by providing excellent service, but also by helping them share the love. In today's society, Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Flickr user 3dpete Have you ever had a customer outright reject a reasonable suggestion and realized that they were doing so because, at some point, they were given Keep Reading...
With the start of another new year, the time for basic customer service housekeeping is now. Over the course of the previous year, various updates and tweaks to our different service avenues may have altered the easy, straight-forward experience we've intended and our customers expect to enjoy. Let's take the time to do a little Keep Reading...
As we help each of our companies on their journeys to success, there are a lot of lessons each of us have learned along the way. Some have been easy while others have been more difficult, but their end results are helping to propel our arrivals at our goals. We've asked company owners and customer Keep Reading...
In every one of our companies, we have people who are assigned to customer service. Their responsibilities cover things like customer inquiries, requests for support, fielding complaints, remedying problems, and responding to electronic correspondence. If our team is already doing all of these things well, is our job done? Not if we want to position Keep Reading...
Not every company begins with a laser focus on customer service. Some have added a customer service component in response to growth rather than in anticipation of it. Still others have an aggressive growth strategy that encouraged cost containment via a lack of a full-fledged service department or plan. In these and many other situations, Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Paul Townsend One of the easiest ways to to keep our customers happy is to align our companies’ offerings and mindsets with our customers’ desires. But how Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Stu Pendousmat Is customer service THAT important? Could poor customer service bring down a well-known brand that had worked so hard to establish itself? Could one customer-service snafu Keep Reading...
As we go through life, we inevitably talk with a lot of people and hear snippets of their life stories. When you work in customer service, you hear these stories as a part of your job, but also tend to be “one of those people that people just start telling their life stories to while Keep Reading...
When you’re in the arena with major players like Wal-Mart and Whole Foods, it would seem nearly impossible to best them in profitability. However, a privately owned grocery chain based in Florida has been doing just that. 85 years ago, George W. Jenkins founded Publix after quitting his job at Piggly Wiggly. His intention was Keep Reading...
