Do you approach customer service moments in your own life differently than you did prior to it being a part of your professional life? I realized that my initial feelings about having to call a company’s hotline have not changed, but my sensitivity to the quality of service is vastly heightened. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" Keep Reading...
Most companies out there now provide access to customer service in four basic ways: on the telephone, by email, through a website, and via social media. But there are less common ways to deliver service and engage your customers that are worth exploring. Lights, camera, action! Many companies are melding social media with their FAQs Keep Reading...
“Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.” - Donald Porter, V.P., British Airways We’ve spoken frequently on the importance of taking ownership of missteps and apologizing properly to repair (and even strengthen) the relationships with customers; and it just so happens that a Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Source: Todd Ehlers "Press 5,483 if you’re calling for customer service" Whether you get the runaround by having to wade through endless options before finally hearing the prompt matching your Keep Reading...
The Ritz-Carlton truly is one of the gold standards for the customer service industry. But how have they become the very embodiment of world class customer service? It’s actually quite simple: they understand their employees and their employees understand Ritz-Carlton’s vision and values. Hiring the best Providing outstanding service requires outstanding employees, and finding those Keep Reading...
You never know when the opportunity to do something outstanding will come knocking on your company’s door, but if you are [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Dylan, dressed as a vacuum salesman, for Halloween always Keep Reading...
As a business owner, you are constantly managing expenses. But have you given much thought to your hidden expenses, the ones that don’t send you an invoice every month? In order to truly maximize your potential, there are two key metrics you need to be aware of. A path paved with gold The first often Keep Reading...
Evangelical customers are the goal of every company. Why? Because they have built such a positive relationship with a company and fostered such love for it, that they proclaim its virtues to anyone who will listen. Evangelical customers become your best and strongest sales force, and they do so without expectation of compensation. So how Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Ben Cohen and Jerry Greenfield have built an ice cream empire by connecting to and caring for their customers. “There is a spiritual aspect to our lives – when a Keep Reading...
From its incorporation nearly two decades ago, Amazon.com has become a tour-de-force in the business world, both online and in the real world. Creating a retail empire from an online start-up, Jeff Bezos combined high-tech ingenuity with top of the line customer service. Amazon began its life as a nondescript little online retailer Keep Reading...