Reading inspiring customer service stories are an excellent way to focus our efforts on wowing our customers and remind us to connect with them whenever possible. Here are three such stories. The first involves a customer by the name of Kelly Kinkel. She had purchased a coat from online retailer, Zulily. However, when it arrived, Keep Reading...
Before anything else, preparation is the key to success. --Alexander Graham Bell Summer has ended and fall is in the air. That means that the busiest time of year for customer service, the holiday season, is rapidly approaching. Is your team ready for the increased workload that’s soon to begin? Train [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" Keep Reading...
When people are asked to list off industries from which they expect great customer service, car rental companies might not be on the shortlist. But the opportunities for excellent customer service abound and great customer service employees, like John Goodlett, know it. This summer, Coty Vincent was the victim of a traffic accident at the Keep Reading...
Even as more and more service issues get routed through digital channels, interaction with customers over the phone is still at the very heart of customer service. A lot of providing that service relies on the extensive training representatives get on both the company and its products and the adoption of the corporate culture. However, Keep Reading...
When cases come across our desks, they are not always issues that can be neatly wrapped up in one contact. But with repeatedly delaying resolution for these cases, how do we stay squarely in the positive view of our customers? It is quite simple: by being reliable. But what does dependability look like when we Keep Reading...
"It's the little details that are vital. Little things make big things happen." --John Wooden How often do we get sidetracked by the big things in customer service that we forget to pay attention to the little things? It is certainly important to hear and respond to what our customers contact us for assistance with, Keep Reading...
If our goal is to provide our customers with an excellent experience from the moment they come into contact with our company until the time they complete their transaction, we have to invest time and energy into seeing things from our customers' perspectives. Have you ever visited a new town and looked for a destination Keep Reading...
As our businesses grow, our attention gets pulled to new areas. Company growth, product offerings, partnerships, behind the scenes housekeeping... it all eats into the time we originally spent on the front lines, interacting with our customers, solving their problems, and answering their questions. I recently realized how very long it had been since I Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Fribbleblib "Our prime purpose in this life is to help others." -Dalai Lama When customers reach out to us with their problems, we know that we should apologize Keep Reading...
A lot of discussion on customer service centers around the warm, fuzzy subjects of how we can make our customers feel connected to us, feel our devotion to them, how we can establish relationships with them that convey, "Hey, when things go south, don't worry, we'll be here for you". But what about when things Keep Reading...
