Managing Your Support Rep Logins

If you'd like to see which reps have logged in, which reps have been deactivated, or invite a rep to log into FuseDesk, visit your Support Reps page under Settings. On this page you may see two or three groups of users. Active Reps The Active Reps up top shows you all users who have active [...]

How do Departments Help Me?

Utilizing multiple departments has three great advantages: You can have department specific templates, i.e. a different reply address and footer allowing you to "brand" different departments or product lines. (think VIP support phone number, different membership site, direct billing phone number, etc...) You can choose which reps are in each department to allow them to [...]

How do I Add Departments?

To add a new department to your FuseDesk app, click on Settings and then Departments. Click the Add New Department button and choose a name for your new department! Departments are available in Pro and Enterprise apps.

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