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Google Voice Voicemails in Infusionsoft

Google Voice can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Google Voice to send email notifications to your support address and FuseDesk will handle the rest. Log into your Google Voice, and click on the gear icon to edit your Settings. Keep Reading...

Grasshopper Voicemails in Infusionsoft

Grasshopper can easily send your voicemails - and even voicemail transcripts - right into Infusionsoft through FuseDesk. All you need to do is configure Grasshopper to send email notifications to your support address and FuseDesk will handle the rest. Log into your Grasshopper account, and edit your Extension. The notifications section is where you can enter Keep Reading...

MasterMind Call: March, 2014

On this month's call we covered: Tracking and mastering customer feedback; Leveraging FuseDesk from Campaign Builder; Email Automation with FuseDesk Email Rules; Preparing for a Product Launch; and, Using FuseDesk with your webinars! * This is available in HD. After you click play, click the gear icon at the bottom of the player and choose Keep Reading...

MasterMind Call: October, 2013

On this month's call we'll cover:  Communicating with vendors and third parties on cases; Integrating FuseDesk with Campaign Builder; Using Legacy Webforms with FuseDesk; Merging Existing Cases (New!); Splitting Cases (New!); Working with FuseDesk cases IN Infusionsoft; Your live questions, best practices and more! * This is available in HD. After you click play, click the gear icon at the bottom Keep Reading...

Customer Service Success Story: Amazon.com

From its incorporation nearly two decades ago, Amazon.com has become a tour-de-force in the business world, both online and in the real world. Creating a retail empire from an online start-up, Jeff Bezos combined high-tech ingenuity with top of the line customer service. Amazon began its life as a nondescript little online retailer Keep Reading...

Friendliness Is Credibility

Business owners, managers and representatives all know the importance of a broad, natural smile and welcoming words, even when we can’t see the person we’re communicating with. What many people don’t realize is how vital friendliness is to credibility in the customer service world. To put it another way, which of these scenarios would you Keep Reading...