Google Voice can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Google Voice to send email notifications to your support address and FuseDesk will handle the rest. Log into your Google Voice, and click on the gear icon to edit your Settings. Keep Reading...
Grasshopper can easily send your voicemails - and even voicemail transcripts - right into Infusionsoft through FuseDesk. All you need to do is configure Grasshopper to send email notifications to your support address and FuseDesk will handle the rest. Log into your Grasshopper account, and edit your Extension. The notifications section is where you can enter Keep Reading...
November has been a busy month for FuseDesk as we spent the first half of the month traveling to two inspiring annual events. The GKIC InfoSummit, hosted in St. Louis, proved to be an invaluable event for information marketers from across the country. Over the five day event, participants gathered to exchange new ideas and information, discuss Keep Reading...
On this month's call we covered: Mastering Inbound Email Automation; Leveraging the Power of Departments; Inbound HTML Only Emails; Forwarding Emails into FuseDesk; and Automating Appointment Scheduling. https://www.youtube.com/watch?v=STsO3kTqRgc * This is available in HD. After you click play, click the gear icon at the bottom of the player and choose HD. Kick it up a notch Keep Reading...
Yes! Good news for those working mainly in Infusionsoft. This add-on will work in Firefox and Chrome. Download FuseDesk for Chrome or FuseDesk for FireFox. Open a Contact record In Infusionsoft On the bottom group of tabs, next to Tasks, click the new Cases tab! For your first use after downloading the plugin you will need to Keep Reading...
On this month's call we covered: Tracking and mastering customer feedback; Leveraging FuseDesk from Campaign Builder; Email Automation with FuseDesk Email Rules; Preparing for a Product Launch; and, Using FuseDesk with your webinars! * This is available in HD. After you click play, click the gear icon at the bottom of the player and choose Keep Reading...
On this month's call we'll cover: Communicating with vendors and third parties on cases; Integrating FuseDesk with Campaign Builder; Using Legacy Webforms with FuseDesk; Merging Existing Cases (New!); Splitting Cases (New!); Working with FuseDesk cases IN Infusionsoft; Your live questions, best practices and more! * This is available in HD. After you click play, click the gear icon at the bottom Keep Reading...
From its incorporation nearly two decades ago, Amazon.com has become a tour-de-force in the business world, both online and in the real world. Creating a retail empire from an online start-up, Jeff Bezos combined high-tech ingenuity with top of the line customer service. Amazon began its life as a nondescript little online retailer Keep Reading...
Business owners, managers and representatives all know the importance of a broad, natural smile and welcoming words, even when we can’t see the person we’re communicating with. What many people don’t realize is how vital friendliness is to credibility in the customer service world. To put it another way, which of these scenarios would you Keep Reading...
Although we don’t know the true nature of customer service through the ages, based upon some historical inquiries, we can speculate as to the development of customer service from our distant past into the modern day and beyond.* Clan of the Cave Rep Before money, the only business human beings engaged in was trading goods Keep Reading...