customer service representatives

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Just a Stamp – Small Ways to Wow Your Customers

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] For Ashley, a single stamp turned her day around. A lot of stories about outstanding customer service involve companies going well beyond their ordinary duties to make their customers happy, Keep Reading...

Customer Support Best Practices, Employees, Interviews, Setting the Standard|
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Skill Building: Customer Service Training

"Tell me and I forget. Teach me and I remember. Involve me and I learn." --Benjamin Franklin In our line of work, we often began our jobs with a specific course of training.  Over time, we've likely done occasional case study challenges to refresh how we want to be approaching cases.  These are both valuable Keep Reading...

Employees, Uncategorized|
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How to Up Your Game

The environment that we are currently doing business in is unprecedented: we deal with customers far beyond our communities, our branding and relationships often take place online, our first direct interaction with a customer might very well come when that customer has a problem, and the standards to which we are being held are constantly Keep Reading...

Customer Support Best Practices, Employees, Setting the Standard|
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You Need This to Provide Excellent Service

We all know that being on the front lines of customer service can be a challenge.  Representatives are faced with expectations of extensive product knowledge, policy and procedure adherence, dealing with displeased customers, and delivering every answer and every solution with the utmost friendliness.  We've previously discussed various ways to prevent service representative burnout, but Keep Reading...

Customer Support Best Practices, Employees, Setting the Standard|
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Are You in Service?

If you take stock of your employees, how many of them are in customer service? What percentage[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Yoel Ben-Avraham of your company is dedicated to service? One common Keep Reading...

Customer Support Best Practices, Employees|
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Difficult Customer? Do These 5 Things

In life, and especially in customer service, we’re bound to encounter people who are generally difficult to deal with and can’t easily be placated. Having a customer service issue only compounds this fact and can make our job that much harder, but only if we let it. Here are 5 simple ways to handle these Keep Reading...

Business, Customer Support Best Practices, Resources|
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Best Practices – Rewards and Recognition

Keeping employees motivated in customer service can be a daunting task due to the inherent challenges of the job. But acknowledging and rewarding your employees is an invaluable way to keep them engaged and content. If you’re tired of the same old ideas, here are some approaches used by other companies to borrow or inspire Keep Reading...

Customer Support Best Practices, Employees|
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The Making of a Service Representative

Did you begin your professional life with plans to enter the customer service arena or did you arrive here after gaining experience in other career paths? What was it about customer service that attracted you and what keeps you here? Robert always thought that he wanted to be in sales, so when he finished college, Keep Reading...

Employees, Interviews, Uncategorized|
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Language They Don’t Want to Hear

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of: Hobvias Sudoneighm To patronize: to talk to (someone) in a way that shows that you believe you are more intelligent or better than other people" — Merriam-Webster Keep Reading...

Business, Customer Support Best Practices|
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The Best Customer Service Stories All Have This in Common

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Юкатан What common quality do nearly all of the news stories about incredible customer service have in common?  They are stories born from representatives and companies reacting Keep Reading...

Customer Support Best Practices, In the News, Setting the Standard|
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