Service Stories That Will Make You Smile

A lot of stories about great customer service focus on grand gestures, but it is the sustained, day to day delivery of good deeds that make a company's service reputation excellent.  We asked people this week to share an excellent experience they have had or heard about and these are the simple but lovely responses Keep Reading...

When Working For a Company Means Working For the Customer

There are very few positions in business that are as counter intuitively aligned as customer service.  We may be employed by the company, but our primary focus must be on taking care of the customer.  We are akin to serving as ombudsmen and our duty is to protect the interests of our customers so that Keep Reading...

Maintain a Positive Outlook Like This

Customer service can grind us down as we go through case after case.  However, we do not have the luxury of allowing ourselves to be any less fresh or positive for one customer than another.  But what can we actively do to ensure that we can brush off the tough cases and maintain our positive Keep Reading...

Prepare for the Holidays in 5 Simple Ways

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by NYPhotographic A chill may be in the air, but sales are about to heat up as the holiday season explodes at the start of November.  Everyone in customer Keep Reading...

Celebrate National Customer Service Week

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by nyphotographic.com Did you know that this week, October 3-7, is National Customer Service Week?  It is!  And this means that we have a perfect opportunity to refocus our Keep Reading...

5 Easy Ways to Be Your Best

Customer service is not that different than other areas of our lives: it's more fun when we are energized and feeling like our best selves.  Our customers feel that energy and enjoyment from us and it becomes contagious, energizing them and making them feel happier for having interacted with us.  But how do you keep Keep Reading...

Want to Improve Service? Improve Phone Manners

Even as more and more service issues get routed through digital channels, interaction with customers over the phone is still at the very heart of customer service.  A lot of providing that service relies on the extensive training representatives get on both the company and its products and the adoption of the corporate culture.  However, Keep Reading...

Moving in the Right Direction

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image credit: RM Media Ltd. A seamless customer service experience is not simply born overnight. It is something that is continually worked on, forever moving us closer to excellence. We Keep Reading...