Did you know that this week, October 3-7, is National Customer Service Week? It is! And this means that we have a perfect opportunity to refocus our efforts on providing the level of service our customers deserve and we expect of ourselves. Here are some easy ways to boost customer service.
Revisit Core Values
Customers connect more deeply with our organizations when we are true to our core values. But our habits can start to drift aimlessly away from those values over time if we don’t take the time to read through them and then brainstorm concrete actions and behaviors that are aligned with them. If a core value is providing our customers with a turnkey experience, we can come up with actions like preemptively providing instruction manuals, escalating cases to managers as soon as we realize they are beyond our authority or expertise, or following up with customers to ensure no new problems have arisen. What are your company’s core values and how can you demonstrate them?
Brush Up on Product Knowledge
When our customers reach out to us, they logically expect that we are the experts on our products. Hitting the books to refresh all of our product knowledge is an invaluable way to bring happiness to the customers we come into contact with. Have coworkers quiz you on products and do the same for them. Make a game of it with prizes if need be. Improving our understanding of what our customers are buying will not only increase the ease with which we perform our jobs, but also simplify our customers’ interactions with our products.
Inject an Element of Surprise
Our customers likely do not know that it’s Customer Service Week, but we can let them know in fun ways. Brainstorm some freebies to randomly give away, write thank you notes to follow up cases, send flowers to a customer you feel needs some cheering up. There are limitless ways do unexpected things to delight our customers, so lets focus on doing as many as possible this week and then carrying that momentum into the future.
Having this week set aside to specifically focus on our customers’ experience even more so than we typically do will allow us to reset bad habits and develop positive new ones. Is your company celebrating National Customer Service Week? What are you doing or what do you now plan to do?