customer satisfaction

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Celebrate National Customer Service Week

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by nyphotographic.com Did you know that this week, October 3-7, is National Customer Service Week?  It is!  And this means that we have a perfect opportunity to refocus our Keep Reading...

Business, Core Values, Customer Support Best Practices, Events, Uncategorized|
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Setting the Standard: Find Inspiration In These Cases

Reading inspiring customer service stories are an excellent way to focus our efforts on wowing our customers and remind us to connect with them whenever possible.  Here are three such stories. The first involves a customer by the name of Kelly Kinkel.  She had purchased a coat from online retailer, Zulily.  However, when it arrived, Keep Reading...

Business, Core Values, Customer Support Best Practices, Employees, Setting the Standard|
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Now is the Time: Prepare for the Holidays

Before anything else, preparation is the key to success. --Alexander Graham Bell Summer has ended and fall is in the air.  That means that the busiest time of year for customer service, the holiday season, is rapidly approaching.  Is your team ready for the increased workload that’s soon to begin? Train [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" Keep Reading...

Business, Customer Support Best Practices, Employees, Uncategorized|
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5 Easy Ways to Be Your Best

Customer service is not that different than other areas of our lives: it's more fun when we are energized and feeling like our best selves.  Our customers feel that energy and enjoyment from us and it becomes contagious, energizing them and making them feel happier for having interacted with us.  But how do you keep Keep Reading...

Customer Support Best Practices, Employees, Uncategorized|
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Can You Answer My Question?

Have you ever browsed a catalog or a website and had a basic, maybe frivolous question about an item?  Did you call customer service for assistance or did you try to come up with the answer on your own?  Chances are, you did the latter, and your customers may be as well.  But being a Keep Reading...

Business, Core Values, Customer Support Best Practices, Employees|
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Becoming the Standard: L.L.Bean

Just over 100 years ago, Leon Leonwood Bean began what we today know as L.L.Bean, a company with one of the most well-respected reputations for outstanding customer service.  But how does a company exist for over 100 years and maintain this stellar reputation, especially when it began with an utter failure of its first product?  Keep Reading...

Business, Core Values, Customer Support Best Practices, Setting the Standard|
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Moving in the Right Direction

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image credit: RM Media Ltd. A seamless customer service experience is not simply born overnight. It is something that is continually worked on, forever moving us closer to excellence. We Keep Reading...

Business, Customer Support Best Practices, Employees, Interviews|
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When Customer Service Feels Good

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Zitona Qatar We all aspire to be companies who deliver excellent customer service, who make our customers love us. But what kinds of things can we do to Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Service without a Fuss

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Fribbleblib "Our prime purpose in this life is to help others." -Dalai Lama When customers reach out to us with their problems, we know that we should apologize Keep Reading...

Business, Customer Support Best Practices|
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Setting the Standard: Finding the Opportunity

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by Yeowatzup Whenever we come into contact with our customers, we have opportunities to wow them.  Sometimes the opportunities are obvious, other times they are more subtle, only apparent Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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