Most of the great ideas we have for FuseDesk come from "eating our own dog food" and most importantly our beta testers and customers. We now have a new home for you to log bugs and send in your dream ideas. Submit your bugs and ideas online, see what else is out there, learn what's Keep Reading...
FuseDesk started by allowing you to have a threaded interface for all related emails on a given case for a customer, but it keeps getting better. We're proud to announce that FuseDesk now supports adding notes to a case as well. What might you add case notes for?
On Thursday morning, FuseDesk.com's servers switched over to secure servers and now use SSL for all application connections. This means when you're connecting to your FuseDesk.com support ticketing application, you'll be using a more secure connection than ever before. Just look for the lock icon in your browser to be reminded that you're on a Keep Reading...
Welcome to our blog! The FuseDesk.com blog will be used to keep you up to date on system notices and upgrades, as well as the latest in the world of customer support and customer satisfaction. For starters, what is FuseDesk?