Gong Xi Fa Cai! Yesterday ushered in the lunar year of the monkey which aligns perfectly with our core value of Owning the Monkey. "We own our challenges, and provide holistic, well-rounded solutions." As individuals and as a company, we believe that instead of putting the monkey on someone else's back, you take that monkey, and you Keep Reading...
With the start of another new year, the time for basic customer service housekeeping is now. Over the course of the previous year, various updates and tweaks to our different service avenues may have altered the easy, straight-forward experience we've intended and our customers expect to enjoy. Let's take the time to do a little Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Black hole photo courtesy of NASA How many times have you, as a customer, been on a service call or in a store, had a frustrating experience, and told the representative Keep Reading...
Every day we encounter case after case that require straightforward resolutions. But every [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Mattes once in a while, a more convoluted case will pop up that pits our Keep Reading...
As we help each of our companies on their journeys to success, there are a lot of lessons each of us have learned along the way. Some have been easy while others have been more difficult, but their end results are helping to propel our arrivals at our goals. We've asked company owners and customer Keep Reading...
In every one of our companies, we have people who are assigned to customer service. Their responsibilities cover things like customer inquiries, requests for support, fielding complaints, remedying problems, and responding to electronic correspondence. If our team is already doing all of these things well, is our job done? Not if we want to position Keep Reading...
Following the craziness of Black Friday, Small Business Saturday, and Cyber Monday, both we and our customers may feel burned out on all of the retail transactions. However, in a period of such abundance for so many, what can we do to remember those who are not as lucky as we? For many companies, a Keep Reading...
It’s no secret that having empathy, the ability to experience a situation from another’s point of[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Lorenz Kerscher view, is one of the key ways in which we Keep Reading...
Can you believe that we have officially crossed Halloween off of our calendars and officially[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of BK entered the holiday season? With the holidays comes not only joyful anticipation, Keep Reading...
Not every company begins with a laser focus on customer service. Some have added a customer service component in response to growth rather than in anticipation of it. Still others have an aggressive growth strategy that encouraged cost containment via a lack of a full-fledged service department or plan. In these and many other situations, Keep Reading...
