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When Customer Service Feels Good

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Zitona Qatar We all aspire to be companies who deliver excellent customer service, who make our customers love us. But what kinds of things can we do to Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Service without a Fuss

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Fribbleblib "Our prime purpose in this life is to help others." -Dalai Lama When customers reach out to us with their problems, we know that we should apologize Keep Reading...

Business, Customer Support Best Practices|
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Setting the Standard: Finding the Opportunity

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by Yeowatzup Whenever we come into contact with our customers, we have opportunities to wow them.  Sometimes the opportunities are obvious, other times they are more subtle, only apparent Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Correcting Course: Saving Cases That Are Going Sideways

"That is why, no matter how desperate the predicament is, I am always very much in earnest about clutching my cane, straightening my derby hat and fixing my tie, even though I have just landed on my head." - Charlie Chaplin [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" Keep Reading...

Business, Customer Support Best Practices|
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How Aware are You?

We talk all the time about how broad the demands on customer service are today.  There are so many channels that customers utilize to reach out to us through.  But if we are only monitoring the obvious social media channels, we're missing great opportunities to shine. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Encourage Customers to Share

"Happiness held is the seed; happiness shared is the flower." --John Harrigan When our customers reach out to us with questions, requests for help, or for feedback, we have the opportunity to not only forge better, stronger relationships with them by providing excellent service, but also by helping them share the love.  In today's society, Keep Reading...

Business, Customer Support Best Practices|
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Find Your Service Identity to Succeed

A brand is the way a business is personified in the minds of consumers. - Melissa Bolton When your team first set out to develop your company's brand, you may have invested a lot of time in what a customer actually sees: website design, logos, taglines, colors...  When you ask a customer about what he Keep Reading...

Business, Customer Support Best Practices, Employees, Interviews, Setting the Standard|
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What do Customers Really Want?

As you read through articles about customer service, there are endless lists of things that customers want from companies when they interact with them.  But if we distill everything down to a single desire, what customers really want is an easy interaction.  If they need advice, they want to obtain it easily.  If they want Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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How Agile is Your Business?

"Our business in life is not to get ahead of others, but to get ahead of ourselves, to break our own records, to outstrip our yesterday by our today." --Stewart B Johnson In life, some organizations are like battleships: they make turns gradually over time.  Others are more like motorcycles, easily zipping left or right Keep Reading...

Business, Customer Support Best Practices, Employees|
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Take the 30 Day Challenge

I grew up writing thank-you notes. Real, honest-to-goodness, pen-and-ink, stamped and posted letters. More than simple habit, it's about what the commitment to expressing your thoughts and feelings in writing says about the character of the writer. About the joy such notes bring to the reader. Taylor Mali Marcus owns several small businesses. In one, Keep Reading...

Business, Customer Support Best Practices, Employees, Setting the Standard|
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