With Campaign Builder you can create and open cases via an HTTP post that will feed right into FuseDesk. Just follow these steps: In Campaign Builder, create a new campaign, name and save it. You can add a Welcome email, Apply tags, etc. Then, grab HTTP Post under Process. In Post URL enter https://YOURAPPNAME.fusedesk.com/api/v1/cases Under Keep Reading...
Creating a case in FuseDesk is possible from right within Infusionsoft's Campaign Builder so you can automate the creation of cases in FuseDesk from Infusionsoft! To create a new FuseDesk case from within Infusionsoft's Campaign Builder: Setup (or use an existing) FuseDesk API KeyIn Campaign Builder in Infusionsoft, go into the Sequence where you want Keep Reading...
If you're logging into FuseDesk directly and not authenticating with your CRM (like Infusionsoft), click on the Reset My Password link on the FuseDesk Login form to get a password reset link sent to you via email. Simply click the link in the password reset email and create a new password to login! You can Keep Reading...
To login to FuseDesk you'll need to know your FuseDesk app name, email, and password. Check any email notifications we've sent you to see what email address is on file for you to login to FuseDesk and what your app name is. Both your app name and your email address will be in the footer Keep Reading...
To add a new team member to your FuseDesk app, head to Settings and Support Reps, and then click the Invite a New User button. Enter in the names and email addresses of the reps you'd like to invite, and they'll be sent an email to login and set their password. While you wait for Keep Reading...