“A journey is best measured in friends, rather than miles.” – Tim Cahill Maria crisscrosses the country on a regular basis for her work. It's an existence that comes with all of the normal trials and tribulations of travel, things that an experienced traveler lets roll off her back. But on a recent trip, Maria [...]
A brand is the way a business is personified in the minds of consumers. - Melissa Bolton When your team first set out to develop your company's brand, you may have invested a lot of time in what a customer actually sees: website design, logos, taglines, colors... When you ask a customer about what he [...]
When it comes to business, there is a lot of advice being given regarding how to do things the Image courtesy of Rosenfeld Media right way as well as what things to avoid doing. Sometimes the advice gets overly complicated, so today we simply asked some customers a few questions about their experiences with [...]
Given the ease with which FuseDesk integrates a customer service platform into Infusionsoft, it’s no surprise that FuseDesk customers are knocking it out of the park in the customer service arena. Today we’re focusing on Logan Christopher, part of the trio behind Lost Empire Herbs, and his experience both as a business owner and as [...]
Did you begin your professional life with plans to enter the customer service arena or did you arrive here after gaining experience in other career paths? What was it about customer service that attracted you and what keeps you here? Robert always thought that he wanted to be in sales, so when he finished college, [...]
Tom Force with I.C.E. Keytags is the "Best in Class" winner for 2014. Tom’s company is amazing in the first place, because his I.C.E. Keytags help inform loved ones and next of kin instantaneously when there’s a medical emergency. His inspiration came from a really powerful personal experience. In January 2010, Tom’s seventy-four-year-old mom was [...]
How are Infusionsoft customers taking care of customer support ticketing and tracking? By using FuseDesk, of course. But what is FuseDesk? Find out in this 10 minute video exactly what FuseDesk does and how it can help you, too.