If you'd like to use your own SMTP server to send your outbound help desk emails from FuseDesk you can easily set that up. This allows you to send mail through your own servers, or through most third party providers like SendGrid, SparkPost, MailGun, etc. Note that sending email via SMTP requires a FuseDesk Enterprise Keep Reading...
If you'd like to use Amazon SES to send your outbound help desk emails from FuseDesk you can easily set that up. Note that sending email via Amazon SES requires a FuseDesk Enterprise Plan. Head to Settings and then Outbound Emailing. Select Amazon SES from the list and enter your credentials. You'll need your Amazon Keep Reading...
One of the most powerful automations in FuseDesk is the ability to run automation on inbound emails. Some emails - like Authorize.net receipts - aren't support related emails and shouldn't be coming into your support queue. There are two ways to handle these "non case" emails so you and your team can stay focused on actual customer inquiries. Keep Reading...
If you ever receive emails from clients on your personal email and want to forward it to FuseDesk so it can be set up as a case, there is now an easy way to go about doing that! In the past, forwarding emails from your personal account would create a case under your name instead of the Keep Reading...
