FuseDesk PRO and Enterprise plans can configure Data Retention Settings in FuseDesk to control when certain kinds of data is automatically archived, anonymized, and deleted. Five data objects are currently supported, specifically Cases, Chats, Reps, Contacts, and Emails. These three steps - Archival, Anonymization, and Deletion - happen, if configured, in that specific order. You Keep Reading...
If you want to send an email acknowledgment, automated email reply, or a autoresponse to incoming emails, there are a few ways you can set this up. In general, it’s best that your team takes the case and simply replies to the customer to help resolve the issue, but in some cases, for example during Keep Reading...
[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Image Credit: Nate Bolt Customers can be very needy, and it’s vitally important to meet those needs. No matter the size of your business, every day we’re greeted by an Keep Reading...
You don’t need much of an imagination to put together a worst-case customer service scenario. Say a consumer is emailing your rep about a lapse in service. Something went wrong, maybe not horribly wrong, but wrong to the point of irritating your customer. Already cranky, the customer shoots off a message to your representative. All Keep Reading...
When something goes wrong, waiting for answers can be torture. We've all been there. Say your car breaks down on the highway. You call a tow truck and just sit there, waiting as valuable time evaporates in the exhaust-filled breeze. Eventually a big diesel truck latches onto your car, but by that time you're down Keep Reading...
Before you spend all that time writing a nice email reply to someone, wouldn't you like to know if they've opted-out or can't receive email from you? Now, each time the To Address changes on a case reply, FuseDesk checks the email address in Infusionsoft to see if it's single or double opted in. If Keep Reading...
