We’ve rolled out a few important updates recently that you’ll now notice in your FuseDesk Application. Specifically auto-responders are now auto-filed, pages load faster, and new cases are created better. Auto Responders: Tired of those pesky “Out of Office”, “Auto Reply” and “Verification” messages? FuseDesk now filters for the most common auto responders and automatically Keep Reading...
You’re probably familiar with this scenario: You log onto Facebook, post a cool factoid of the day for your community to process during their morning coffee break. And, by 3pm, among the dozens of comments and likes your post has generated, there it is – a random comment along the lines of: “I ordered my Keep Reading...
In the words of South Park’s Terrance and Phillip, maybe your coworkers are “not your buddy, friend,” and “not your friend, guy,” but they do deserve the same level of respect as your customers. It’s important to not only serve those on the outside that patronize your company, but to serve your “internal customers” as Keep Reading...
Little girls are made of sugar and spice; little boys of snips and snails (say what now?), but what are good customer support representatives made of? If you’ve been in the business awhile, you know that dedicated customer service and support reps are hard to come by. If your new hire isn’t a “people-person,” you’ll Keep Reading...
Some companies are really killing it in the world of customer support and satisfaction. Publicly striving to be the online service leader, retailer Zappos.com is well on their way. Their endeavors in the world of customer service are inspiring and we could all take a lesson from what they’ve achieved. Get’er Done ASAP One of Keep Reading...
Big companies and small business alike often answer letters and emails with dull form letters that make customers feel like a number rather than a valued client. You may have even fallen victim to this yourself. Ever sent in a complaint letter to a company only to receive a “thank you for writing” and a Keep Reading...
Whether it’s within your online help desk or in emails, when it comes to providing information for your customers, there’s one hard and fast rule – make it short and sweet. Or, as my mother always says, “Keep It Simple, Shapiro.” You may have a tendency to be verbose in person – who doesn’t like to talk? Keep Reading...