We have several alerts and types of notifications you can customize within FuseDesk making it easier than ever to stay on top of all cases and ensure your support team is doing the same!

  1. Go to Preferences, and then Notifications will be located toward the bottom of that page.
  2. From here you can customize the kinds of alerts you want to receive and the way you want to be notified.
  3. Click Update Preferences and Allow on the Chrome pop up.

In App – is a yellow bar that will display at the top of the app page and works in all browsers.

Alert – is a pop up box that works even if you are working outside of the app, currently only works in Chrome.

For more details, this was covered in depth as a part of our April 2013, Mastermind Call.