By default, team member logins to FuseDesk expire every 90 days. This security best practice can help you with security compliance policies that you may have in your business or be required to have by third parties. Enterprise apps can customize this setting from App Options and adjust password expiry shorter or longer, or even Keep Reading...
FuseDesk PRO and Enterprise plans can configure Data Retention Settings in FuseDesk to control when certain kinds of data is automatically archived, anonymized, and deleted. Five data objects are currently supported, specifically Cases, Chats, Reps, Contacts, and Emails. These three steps - Archival, Anonymization, and Deletion - happen, if configured, in that specific order. You Keep Reading...
To add a new team member to your FuseDesk app, head to Settings and Support Reps, and then click the Invite a New User button. Enter in the names and email addresses of the reps you'd like to invite, and they'll be sent an email to login and set their password. While you wait for Keep Reading...
