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  • Who We Help
    • Helping Your Customers
      Getting great support should be easy. Learn how FuseDesk makes life easier for your customers and helps cases get resolved faster.
    • Helping Your Support Team
      Find out how quickly and easily your team can be up and running on FuseDesk and how we make life better for your support team.
    • Helping Business Owners
      FuseDesk helps businesses like yours keep track of key support metrics with ease. Find out more!
  • How it Works
    • Inside
      Take a look inside FuseDesk to see how FuseDesk works and how easy it is for you and your team to use!
  • Live Chat
  • Verticals
    • Information Marketers
      FuseDesk helps Info-Marketers selling both online and offline products with pre-sales and post-purchase support.
    • Membership Site Owners
      FuseDesk helps membership site businesses increase customer lifetime value, reduce churn, keep members longer, and increase referrals.
    • Law Firms Using Infusionsoft
      FuseDesk helps Law Firms convert more prospects, increase customer satisfaction, measure sales and support, and get more referrals.
  • Get a Demo!
    • Get a FuseDesk Demo App

      Get your very own FuseDesk App for free right now – no credit card required! Login immediately and start live chatting, emailing, and more!

  • Support
    • Contact Us
      • Call Us: +1 (650) 209-6325
      • Email Us: [email protected]
      • Open a Support Ticket…
    • Help Documentation
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preferences

Home/Tag:preferences

How Do I Ignore Authorize.net Receipts Using Email Rules?

One of the most powerful automations in FuseDesk is the ability to run automation on inbound emails.  Some emails - like Authorize.net receipts - aren't support related emails and shouldn't be coming into your support queue. There are two ways to handle these "non case" emails so you and your team can stay focused on actual customer inquiries. Keep Reading...

Help, Setup|
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How do I receive Notifications and Alerts of Cases?

We have several alerts and types of notifications you can customize within FuseDesk making it easier than ever to stay on top of all cases and ensure your support team is doing the same! Go to Preferences, and then Notifications will be located toward the bottom of that page. From here you can customize the Keep Reading...

Cases, Preferences, Setup, Videos|
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Recent Posts

  • Recording / Uploading Inbound Call Prompts
  • Transferring Calls to Voicemail
  • Call Disposition Reporting in FuseDesk
  • High/Medium/Low Case Priority in FuseDesk

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