customer relationship

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How to Walk in Their Shoes

It’s no secret that having empathy, the ability to experience a situation from another’s point of[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of Lorenz Kerscher view, is one of the key ways in which we Keep Reading...

Business, Customer Support Best Practices, Employees|
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How Service Can Overshadow Crisis

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image courtesy of David Villarreal Fernández As a business grows and its number of transactions and products increases, the likelihood of a crisis also increases. It's simply math. We've talked Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Don’t Be the Dead End

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Vaikoovery Have you had this happen to you? You call a company with a need to have a problem rectified. You roll the dice and Representative X takes Keep Reading...

Best Practices, Business, Customer Support Best Practices, Uncategorized|
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Are You Maximizing the Holiday Season?

The beginning of the holiday season is upon us! In addition to endless opportunities to buy both[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Teo Halloween candy AND a giant, inflatable snowman in the same Keep Reading...

Business, Customer Support Best Practices, Uncategorized|
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Are You Doing This Right?

In our increasingly connected world, we have the luxury of having many points of contact with our [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Stewardship - Transforming Generosity customers. Between Facebook, Twitter, Instagram, email, the Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Not Just a Sweater

As we go through life, we inevitably talk with a lot of people and hear snippets of their life stories. When you work in customer service, you hear these stories as a part of your job, but also tend to be “one of those people that people just start telling their life stories to while Keep Reading...

Best Practices, Customer Support Best Practices, Employees, Setting the Standard|
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Building Rapport in 3 Easy Steps

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of The Tax Haven Forging a strong, positive relationship with your customers is impossible to do if you don't first lay the foundation by taking steps to build rapport. Keep Reading...

Business, Customer Support Best Practices|
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5 Steps to Delivering Bad News

In life, and certainly in customer service, bad news is unavoidable.  There will always be a customer who needs something you can’t provide or a policy you can’t bend.  So how should you go about delivering the bad news? Firstly, do not position yourself as the gatekeeper to what the customer wants.  You do not Keep Reading...

Business, Customer Support Best Practices|
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How a Glass Repairman Made a Difference

When we remember to connect with our customers on a human level and seek to assist them as though they were a friend or neighbor, we are driven to do extraordinary things for them. When our customers receive extraordinary care and help, our interactions with them move beyond mere transactions for goods or services and Keep Reading...

Customer Support Best Practices, In the News|
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