If at first you don’t succeed, try, try again.” —Thomas H. Palmer In customer service calls, it is not infrequent for a customer to begin their call already upset by anything from a previous unsatisfactory attempt at resolving their issue, to dissatisfaction over the hold time, to a misstep on your part in the beginning Keep Reading...
Most companies out there now provide access to customer service in four basic ways: on the telephone, by email, through a website, and via social media. But there are less common ways to deliver service and engage your customers that are worth exploring. Lights, camera, action! Many companies are melding social media with their FAQs Keep Reading...
“Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.” - Donald Porter, V.P., British Airways We’ve spoken frequently on the importance of taking ownership of missteps and apologizing properly to repair (and even strengthen) the relationships with customers; and it just so happens that a Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Source: bluemoonartistry In life, when somebody wrongs you, the first thing you truly want is an apology. A good one. And your customers are no different when they feel they have Keep Reading...