Who We Help
- Helping Your Customers
  
  Getting great support should be easy. Learn how FuseDesk makes life easier for your customers and helps cases get resolved faster.
- Helping Your Support Team
  
  Find out how quickly and easily your team can be up and running on FuseDesk and how we make life better for your support team.
- Helping Business Owners
  
  FuseDesk helps businesses like yours keep track of key support metrics with ease. Find out more!
How it Works
- Inside
  
  Take a look inside FuseDesk to see how FuseDesk works and how easy it is for you and your team to use!
Live Chat
Verticals
- Information Marketers
  
  FuseDesk helps Info-Marketers selling both online and offline products with pre-sales and post-purchase support.
- Membership Site Owners
  
  FuseDesk helps membership site businesses increase customer lifetime value, reduce churn, keep members longer, and increase referrals.
- Law Firms Using Infusionsoft
  
  FuseDesk helps Law Firms convert more prospects, increase customer satisfaction, measure sales and support, and get more referrals.
Get a Demo!
- Get a FuseDesk Demo App
  
  Get your very own FuseDesk App for free right now – no credit card required! Login immediately and start live chatting, emailing, and more!
Support
- Contact Us
  Call Us: +1 (650) 209-6325
  Email Us: [email protected]
  Open a Support Ticket…
- Help Documentation
  Setup
  Cases
  Departments
Search for:

Who We Help
- Helping Your Customers
  
  Getting great support should be easy. Learn how FuseDesk makes life easier for your customers and helps cases get resolved faster.
- Helping Your Support Team
  
  Find out how quickly and easily your team can be up and running on FuseDesk and how we make life better for your support team.
- Helping Business Owners
  
  FuseDesk helps businesses like yours keep track of key support metrics with ease. Find out more!
How it Works
- Inside
  
  Take a look inside FuseDesk to see how FuseDesk works and how easy it is for you and your team to use!
Live Chat
Verticals
- Information Marketers
  
  FuseDesk helps Info-Marketers selling both online and offline products with pre-sales and post-purchase support.
- Membership Site Owners
  
  FuseDesk helps membership site businesses increase customer lifetime value, reduce churn, keep members longer, and increase referrals.
- Law Firms Using Infusionsoft
  
  FuseDesk helps Law Firms convert more prospects, increase customer satisfaction, measure sales and support, and get more referrals.
Get a Demo!
- Get a FuseDesk Demo App
  
  Get your very own FuseDesk App for free right now – no credit card required! Login immediately and start live chatting, emailing, and more!
Support
- Contact Us
  Call Us: +1 (650) 209-6325
  Email Us: [email protected]
  Open a Support Ticket…
- Help Documentation
  Setup
  Cases
  Departments
Search for:

customer needs

5 Steps to Delivering Bad News
Gallery
5 Steps to Delivering Bad News

Business, Customer Support Best Practices

5 Steps to Delivering Bad News

In life, and certainly in customer service, bad news is unavoidable. There will always be a customer who needs something you can’t provide or a policy you can’t bend. So how should you go about delivering the bad news? Firstly, do not position yourself as the gatekeeper to what the customer wants. You do not Keep Reading...

Business, Customer Support Best Practices|

Your Standard for Satisfaction – Is it Working?
Gallery
Your Standard for Satisfaction – Is it Working?

Best Practices, Business, Cases, Customer Support Best Practices, Help, Setting the Standard

Your Standard for Satisfaction – Is it Working?

When you and your team are developing guidelines and parameters for solutions to customers’ needs, whose standards are you measuring by? It’s very easy to begin shaping these standards with the intention of keeping the customer happy, but it’s very easy to become distracted by other issues, like cost. While profitability is what will keep Keep Reading...

Best Practices, Business, Cases, Customer Support Best Practices, Help, Setting the Standard|