"You just made my girls sooooo happy!! We have a gong in the office we hit when we overcome large hurdles or hit record sales. I wish you could hear it! Thank you so much!" Ringing a gong to celebrate in the office? Yes. FuseDesk family member Lacey from Water Chef recently emailed us after we Keep Reading...
We all know that being on the front lines of customer service can be a challenge. Representatives are faced with expectations of extensive product knowledge, policy and procedure adherence, dealing with displeased customers, and delivering every answer and every solution with the utmost friendliness. We've previously discussed various ways to prevent service representative burnout, but Keep Reading...
"Happiness held is the seed; happiness shared is the flower." --John Harrigan When our customers reach out to us with questions, requests for help, or for feedback, we have the opportunity to not only forge better, stronger relationships with them by providing excellent service, but also by helping them share the love. In today's society, Keep Reading...
A brand is the way a business is personified in the minds of consumers. - Melissa Bolton When your team first set out to develop your company's brand, you may have invested a lot of time in what a customer actually sees: website design, logos, taglines, colors... When you ask a customer about what he Keep Reading...
As you read through articles about customer service, there are endless lists of things that customers want from companies when they interact with them. But if we distill everything down to a single desire, what customers really want is an easy interaction. If they need advice, they want to obtain it easily. If they want Keep Reading...
"Our business in life is not to get ahead of others, but to get ahead of ourselves, to break our own records, to outstrip our yesterday by our today." --Stewart B Johnson In life, some organizations are like battleships: they make turns gradually over time. Others are more like motorcycles, easily zipping left or right Keep Reading...
Have you ever had a meeting where you and your team has tried to come up with ways to do something great for your customers and had a hard time coming up with ideas? An easier solution may be to find inspiration in your customers and their stories rather than a big campaign push to Keep Reading...
I grew up writing thank-you notes. Real, honest-to-goodness, pen-and-ink, stamped and posted letters. More than simple habit, it's about what the commitment to expressing your thoughts and feelings in writing says about the character of the writer. About the joy such notes bring to the reader. Taylor Mali Marcus owns several small businesses. In one, Keep Reading...
Gong Xi Fa Cai! Yesterday ushered in the lunar year of the monkey which aligns perfectly with our core value of Owning the Monkey. "We own our challenges, and provide holistic, well-rounded solutions." As individuals and as a company, we believe that instead of putting the monkey on someone else's back, you take that monkey, and you Keep Reading...
[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo courtesy of Flickr user 3dpete Have you ever had a customer outright reject a reasonable suggestion and realized that they were doing so because, at some point, they were given Keep Reading...
