Customer Support Best Practices

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Just a Stamp – Small Ways to Wow Your Customers

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] For Ashley, a single stamp turned her day around. A lot of stories about outstanding customer service involve companies going well beyond their ordinary duties to make their customers happy, Keep Reading...

Customer Support Best Practices, Employees, Interviews, Setting the Standard|
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When Compassion is all You Need

“A journey is best measured in friends, rather than miles.” – Tim Cahill Maria crisscrosses the country on a regular basis for her work. It's an existence that comes with all of the normal trials and tribulations of travel, things that an experienced traveler lets roll off her back. But on a recent trip, Maria Keep Reading...

Customer Support Best Practices, Employees, Interviews|
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When Customer Service Feels Good

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Zitona Qatar We all aspire to be companies who deliver excellent customer service, who make our customers love us. But what kinds of things can we do to Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Service without a Fuss

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Photo by Fribbleblib "Our prime purpose in this life is to help others." -Dalai Lama When customers reach out to us with their problems, we know that we should apologize Keep Reading...

Business, Customer Support Best Practices|
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Setting the Standard: Finding the Opportunity

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] Image by Yeowatzup Whenever we come into contact with our customers, we have opportunities to wow them.  Sometimes the opportunities are obvious, other times they are more subtle, only apparent Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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Skill Building: Customer Service Training

"Tell me and I forget. Teach me and I remember. Involve me and I learn." --Benjamin Franklin In our line of work, we often began our jobs with a specific course of training.  Over time, we've likely done occasional case study challenges to refresh how we want to be approaching cases.  These are both valuable Keep Reading...

Employees, Uncategorized|
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Correcting Course: Saving Cases That Are Going Sideways

"That is why, no matter how desperate the predicament is, I am always very much in earnest about clutching my cane, straightening my derby hat and fixing my tie, even though I have just landed on my head." - Charlie Chaplin [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" Keep Reading...

Business, Customer Support Best Practices|
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Setting the Standard: When a Product Malfunctions

A lot of discussion on customer service centers around the warm, fuzzy subjects of how we can make our customers feel connected to us, feel our devotion to them, how we can establish relationships with them that convey, "Hey, when things go south, don't worry, we'll be here for you".  But what about when things Keep Reading...

Customer Support Best Practices, Setting the Standard|
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How Aware are You?

We talk all the time about how broad the demands on customer service are today.  There are so many channels that customers utilize to reach out to us through.  But if we are only monitoring the obvious social media channels, we're missing great opportunities to shine. [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" Keep Reading...

Business, Customer Support Best Practices, Setting the Standard|
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How to Up Your Game

The environment that we are currently doing business in is unprecedented: we deal with customers far beyond our communities, our branding and relationships often take place online, our first direct interaction with a customer might very well come when that customer has a problem, and the standards to which we are being held are constantly Keep Reading...

Customer Support Best Practices, Employees, Setting the Standard|
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